Receptionist/care Navigator

4 days ago

Bristol, United Kingdom West Walk Surgery Full time

**West Walk Surgery have an exciting opportunity for a Care Navigator/Receptionist to join us, we have various hours up to 34 a week.**

**If you are a motivated, organised person who would like to help us give our patients excellent care we would love to welcome you to our friendly team.**

**Job Summary**:

- To ensure that the Practice runs efficiently and that a good service is provided to patients, doctors, colleagues and other agencies.
- To participate as part of your team. To carry out your duties efficiently and competently. To ensure that patients are attended to quickly and in a friendly manner. To ensure that duties required by Partners or senior staff are carried out swiftly. To assist in the provision of a pleasant working environment for all staff.
- To work at both the Yate Coalpit Heath branch surgery.

Daily reception duties
- Reception stations
- Make future appointments for patients with doctors, nurses and other clinicians.
- Navigate patients to the most suitable person to deal with their problem.
- Provide general information such as results of tests carried out.
- Register regular, temporary, immediately necessary or emergency patients using the approved guidelines.
- Take visit requests according to guidelines, ensuring you have obtained the patients name, address, telephone number and message.
- General reception administration
- When receiving patient samples, record on computer and take to treatment room.
- When required chaperone a doctor when they are examining a patient.

Prescription duties (daily)
- Check prescription box at least twice daily and process counterfoils.
- Check website for stored prescriptions print as necessary.
- Process sick note certificate requests.
- Process bulk prescription requests.
- Ensure that all prescriptions are signed in time for collection.
- Liaise with patients, staff, chemists, nursing homes and GPs as required in the production of prescriptions or certificate requests.
- File signed prescriptions in box or on clipboards ready for collection.

Computer entry (Daily)
- Enter all data onto patient’s medical records.
- Amendments and deductions
- Print amendments and deductions summary and accept the requests.
- Send deducted patient’s records back to PCSA.
- Inform PCSA when patients die, and return records when requested.

Private medical work
- Process incoming and outgoing medical requests daily using the PMA guidelines.
- Chase doctors weekly for outstanding reports.
- Liaise with outside agencies and patients in connection with medical report requests.
- Keep administrator informed of any difficulties in the PMA procedure.

General duties
- Have a good working knowledge of all office equipment and use as required and instructed.
- Remove any spillages of bodily fluids or litter in the any area of the surgery using the spillage box and ensuring that there is no risk to you or any other staff member.
- Respond to the call assist system as per the guidelines.
- Use the panic button as per the guidelines.
- Attend practice meetings as required.

Closing surgery
- Ensure that all money tins are safely locked away in safe or locked cabinet.
- Close down all terminals and ensure that they are all switched off.
- Lock away all confidential paperwork (including prescriptions & certificates)
- Ensure that all windows are shut and locked.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holde

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