Health Navigator Gp Receptionist

2 months ago


Bristol, United Kingdom Fallodon Way Medical Centre Full time

**Job Summary**: To ensure patients can access the appropriate care at the right time and maximise clinical time. To skilfully use the resources available to best meet the patient demand.

**Main Responsibilities**

**SIGNPOSTING**
- To skilfully negotiate with patients to direct them to the right care or right clinician both on the phone and on the front desk.
- To keep patient messaging consistent, professional and clear both on the phone and on the front desk.
- To have a problem-solving mentality whilst maintaining excellent customer service skills both on the phone and on the front desk.
- To utilise the signposting resources (i.e AccuRX, nurse matrix & community pharmacy matrix) available to maximise efficiency, to keep signposting standardised and clinically safe both on the phone and on the front desk.
- To check incoming eConsults and signpost accordingly.
- To maintain honesty and confidentiality both on the phone and on the front desk.
- To maintain a welcoming attitude and greet patients whilst on the phone and on front desk.

**WORKFLOW**
- To efficiently manage incoming workflow - electronic or paper, in a timely manner, ensuring it is appropriately dealt with independently or by the right member of the practice team.
- To daily scan the incoming post and documents on to docman.
- To daily action the prescriptions if prescriptions administrator is absent.

**APPOINTMENTS**
- To use the appropriate EMIS slot type, allocated time & clinician.
- Toggle between booking GP telephone and face to face appointments where necessary.
- To maximise the clinical time by efficiently booking appointments and minimising gaps.
- To ensure patients are being booked an appropriate QOF/vaccine appointment by checking the QOF prompt or consultation screen where necessary.
- To ensure communication with patients regarding appointment demand and its fulfilment is consistent and in line with current practice direction and policy.

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the Practice change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

**COMPETENCIES**

**HEALTH NAVIGATOR**

**Competencies**

**You are**

(1) Flexibility & Teamworking
- Willing to cover holiday shifts and sickness when the needs arise.
- Maintaining a good teamworking attitude

(2) Customer Service Skills
- Able to demonstrate a professional, polite welcoming customer service etiquette both in verbal and written communication.
- Able to maintain good internal communication and handovers within the team.

(3) Organisational Skills
- Able to keep up with organisational changes and communications,
- Providing constructive feedback when requested

(4) Problem Solving
- Able to demonstrate an independent attitude
- Able to take ownership of varying tasks and responsibilities with a ‘can do’ attitude.

(5) Resilience
- Resilient
- having the ability to keep to practice policy consistently even when patients insist.

(6) IT Skills
- Competent with IT relevant to the role
- Using it effectively to manage your workload.

**Job Types**: Part-time, Permanent

**Salary**: £10.51 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Work Location: One location



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