Receptionist/Administrator

2 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

Job summary

Permanent

Full-time - hours per week to be worked flexibly Monday - Sunday 8am to

We are seeking an experienced Receptionist/Administrator to work across various Community Health Centres within Wolverhampton to provide Reception and Administrative support within the Community Ambulatory Care Service.

You will be expected to promote a professional attitude offering an efficient and confidential service in person and by phone as part of the role.

You will have excellent communication skills and a flexible approach to work focusing on ensuring the needs of service users and visitors to the health centres are met.

The role involves referencing of, and inputting to, a number of electronic systems and you will demonstrate a high level of accuracy and attention to detail to ensure data quality standards are adhered to. Familiarity and experience of ICT systems is essential.

Main duties of the job

The post holder will work as a member of a team of receptionists and administrators and is required to undertake all aspects of the role, including dealing with patient enquiries, both in person and on the telephone, handling paper and computerized patient records, data inputting and filing.

The post holder works in close partnership with the clinical teams working in and operating from Health Centre's to ensure the smooth running of clinics and services.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

Please see attached job description/person specification for a definitive list of main role and responsibilities

Person Specification

Qualifications

Essential

5 A-C GCSEs or equivalent and/or NVQ level 2.

Experience

Essential

Knowledge and experience of the local community Experience of working as part of a team Computer skills and working knowledge of Microsoft office applications

Desirable

Knowledge of Patient Information Systems Data input and recording

Communication Skills

Essential

Good communication skills - written and verbal Good empathy skills Able to respect confidentiality

Flexibility

Essential

Needs to be able to travel to venues in Wolverhampton

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