Customer Service Advisor

4 weeks ago


Wigston, United Kingdom Zoro UK Ltd Full time

This role will:

  • Handle customer enquiries (calls and emails) quickly and efficiently to a high standard

  • Take customer orders over the phone and answer email cases that come from customers and suppliers.

  • Looking for opportunities to continually improve the service that we offer to our customers 

  • Ensure that our customers come away with a positive experience of Zoro UK

  • Responsible for placing orders with suppliers and chasing progress 

  • Manage a range of back-office tasks from order chasing to raising returns and refunds

  • Assist and undertake any additional tasks

  • Ensure that GDPR guidelines are followed (training provided) 

  • Work towards the company management system (ZIMS) requirements at all times.


Requirements
  • Previous experience within a customer service role (minimum two years preferred)

  • Customer focused mindset

  • Ability to work independently, whilst supporting team goals and objectives

  • Ability to multi-task and process a high volume of enquiries

  • Excellent eye for detail when dealing with a number of tasks simultaneously

  • Ability to remain calm and deal courteously with people whilst working under pressure

  • Conscientious, enthusiastic and a self-starter

  • PC literate – experience of SAP and Salesforce advantageous

  • Excellent communication skills (both verbal and listening)



Benefits
  • 33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
  • Staff discount on our website
  • Brilliant pension contribution (8% from Zoro UK).
  • Medical, personal accident, life and income protection insurance are all included.
  • Attractive company sick pay.
  • Enhanced Maternity and Paternity leave.
  • Perkbox subscription
  • Cycle to Work Scheme.
  • Company quarterly events.
  • Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles

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