Customer Service Advisor
4 weeks ago
This role will:
Handle customer enquiries (calls and emails) quickly and efficiently to a high standard
Take customer orders over the phone and answer email cases that come from customers and suppliers.
Looking for opportunities to continually improve the service that we offer to our customers
Ensure that our customers come away with a positive experience of Zoro UK
Responsible for placing orders with suppliers and chasing progress
Manage a range of back-office tasks from order chasing to raising returns and refunds
Assist and undertake any additional tasks
Ensure that GDPR guidelines are followed (training provided)
Work towards the company management system (ZIMS) requirements at all times.
Requirements
Previous experience within a customer service role (minimum two years preferred)
Customer focused mindset
Ability to work independently, whilst supporting team goals and objectives
Ability to multi-task and process a high volume of enquiries
Excellent eye for detail when dealing with a number of tasks simultaneously
Ability to remain calm and deal courteously with people whilst working under pressure
Conscientious, enthusiastic and a self-starter
PC literate – experience of SAP and Salesforce advantageous
Excellent communication skills (both verbal and listening)
Benefits
- 33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
- Staff discount on our website
- Brilliant pension contribution (8% from Zoro UK).
- Medical, personal accident, life and income protection insurance are all included.
- Attractive company sick pay.
- Enhanced Maternity and Paternity leave.
- Perkbox subscription
- Cycle to Work Scheme.
- Company quarterly events.
- Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles
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