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Customer Service Representative

2 months ago

Wigston Magna, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

Job Opportunity:

Macildowie Recruitment and Retention is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service centre, you will be the first point of contact for our clients, providing exceptional support and guidance on our membership and training products.

Key Responsibilities:

  • Respond to client inquiries and provide accurate information on membership and training products, services, and events.
  • Process client applications, subscriptions, and payments, ensuring timely and accurate record-keeping.
  • Provide first-line technical support to clients experiencing issues with our systems.
  • Cleanse data and contact clients to retrieve information for record completion and maintenance.

Requirements:

  • Previous customer service experience in a contract centre environment, handling client queries proficiently over the phone, via email, and webchat.
  • Immediate availability to start work.

About Us:

Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.