Customer Service Trainer

4 weeks ago

Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full time
Job Title: Customer Service Trainer Job Summary: We are seeking a highly skilled Customer Service Trainer to join our team at Zoro UK Ltd. As a Customer Service Trainer, you will play a critical role in ensuring that our customer service teams are equipped with the knowledge and skills necessary to provide exceptional customer experiences. Key Responsibilities: * Create and maintain comprehensive training materials to support the development of our customer service teams * Onboard new starters and ensure they are familiar with our customer service standards from day one * Identify areas for process improvement and develop plans to address them * Collaborate with our customer service and customer account teams to identify training gaps and develop solutions * Maintain accurate training records and matrices for both customer service and customer account agents * Develop new training materials as new functionality is released * Provide on-the-job coaching and support to our customer service teams Requirements: * 1 year of experience in a similar role * Excellent communication and interpersonal skills * Experience in coaching and developing team members * Familiarity with Salesforce or similar CRM systems * Working knowledge of Excel and Word to create training materials Work Environment: This is a hybrid role, with office attendance as and when required. You will be expected to travel occasionally, both domestically and internationally, to meet with our teams and partners. About Zoro UK Ltd: Zoro UK Ltd is a subsidiary of Grainger, a global industrial supplier with headquarters in the USA. We are a new business in the industrial MRO market, looking to increase our share of the market through a proposition focused on the needs of our customers. What We Offer: * A dynamic and fast-paced work environment * Opportunities for professional growth and development * A competitive salary and benefits package How to Apply: If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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