Current jobs related to Customer Service Advisor - Wigston - Macildowie Recruitment and Retention
-
Customer Service Advisor
5 months ago
Wigston Magna, United Kingdom ZORO.co.uk Full timeZoro UK is a wholly owned subsidiary of Grainger (New York Stock Exchange code: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new business in the Industrial MRO market, looking to increase our share of market and grow customer acquisition, through a proposition that is focused on the needs of our customers. Zoro has...
-
Customer Service Advisor
5 months ago
Wigston Magna, United Kingdom ZORO.co.uk Full time**Job Title**:_Customer Service Advisor_ **Dept**:_Customer Service_ **Reporting to**:_Customer Service Team Leader_ **Location**:_South Wigton, Leicester_ **Company Description**: Zoro UK is a wholly owned subsidiary of Grainger (New York Stock Exchange code: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new...
-
Customer Advisor
5 months ago
Wigston Magna, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Wigston** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Advisor
5 months ago
Wigston Magna, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Wigston** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...
-
Customer Service Representative
2 weeks ago
Wigston Magna, Leicestershire, United Kingdom 365 People Full timeCustomer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at 365 People. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
2 weeks ago
Wigston Magna, Leicestershire, United Kingdom 365 People Full timeCustomer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at 365 People. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
4 weeks ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeJob DescriptionZoro UK Ltd is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer enquiries (calls and emails) quickly and efficiently to a high...
-
Customer Service Team Leader
5 months ago
Wigston Magna, United Kingdom ZORO.co.uk Full time**Company Description**: Zoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA. We are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers and delivering an exceptional...
-
Customer Service Representative
1 month ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeCustomer Service AdvisorThis role will enable you to make a positive impact on our customers' experiences with Zoro UK Ltd.Handle customer enquiries (calls and emails) efficiently to a high standard, ensuring timely and effective resolution.Take customer orders over the phone and respond to email cases from customers and suppliers, maintaining a high level...
-
Customer Service Representative
1 month ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeCustomer Service AdvisorThis role will enable you to make a positive impact on our customers' experiences with Zoro UK Ltd.Handle customer enquiries (calls and emails) efficiently to a high standard, ensuring timely and effective resolution.Take customer orders over the phone and respond to email cases from customers and suppliers, maintaining a high level...
-
Customer Service
2 months ago
Wigston, United Kingdom Zoro UK Ltd Full timeCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers.The Zoro teams are in London and...
-
Customer Service
2 months ago
Wigston, United Kingdom Zoro UK Ltd Full timeJob DescriptionCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers.The Zoro teams are in London...
-
Customer Service
1 month ago
Wigston, United Kingdom Zoro UK Full timeCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USAWe are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers.The Zoro teams are in London and...
-
Customer Service
1 month ago
Wigston, United Kingdom Zoro UK Full timeCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USAWe are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers.The Zoro teams are in London and Leicester....
-
Order Progressing Advisor
2 months ago
Wigston, United Kingdom Zoro UK Ltd Full timeCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (New York Stock Exchange code: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new business in the Industrial MRO market, looking to increase our share of market and grow customer acquisition, through a proposition that is focused on the needs of our...
-
Order Progressing Advisor
2 months ago
Wigston, United Kingdom Zoro UK Ltd Full timeJob DescriptionCOMPANY DESCRIPTIONZoro UK is a wholly owned subsidiary of Grainger (New York Stock Exchange code: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA We are a new business in the Industrial MRO market, looking to increase our share of market and grow customer acquisition, through a proposition that is focused on the...
-
Customer Care Advisor
5 months ago
Wigston Magna, United Kingdom Meridian Mortgages Full timeMeridian Mortgages are one of the largest New Build specialists in the UK and we have an exciting opportunity for a Customer Care Adviser to work within our team based in Leicester. **Purpose of the role is to** - Be the first point of contact with our prospective remortgage customers and present, promote and sell Meridian Mortgage’s services - Book...
-
Customer Care Advisor
4 months ago
Wigston Magna, United Kingdom Meridian Mortgages Full timeMeridian Mortgages are one of the largest New Build specialists in the UK and we have an exciting opportunity for a Customer Care Adviser to work within our team based in Leicester. **Purpose of the role is to** - Be the first point of contact with our prospective remortgage customers and present, promote and sell Meridian Mortgage’s services - Book...
-
Customer Service Trainer
4 weeks ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeJob Title: Customer Service Trainer Job Summary: We are seeking a highly skilled Customer Service Trainer to join our team at Zoro UK Ltd. As a Customer Service Trainer, you will play a critical role in ensuring that our customer service teams are equipped with the knowledge and skills necessary to provide exceptional customer experiences. Key...
-
Customer Service Trainer
4 weeks ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeJob Title: Customer Service Trainer Job Summary: We are seeking a highly skilled Customer Service Trainer to join our team at Zoro UK Ltd. As a Customer Service Trainer, you will play a critical role in ensuring that our customer service teams are equipped with the knowledge and skills necessary to provide exceptional customer experiences. Key...
Customer Service Advisor
2 months ago
THE OPPORTUNITY:
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model
THE ROLE & YOUR RESPONSIBILITIES:
- Being the first line telephone contact for incoming membership, training and booking enquiries* Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system* Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records* Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary* Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.* Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these* Raise invoices, process payments and credit notes as required, dealing with queries as they arise* Provide first line technical support to customers who are experiencing issues with systems such as the website* Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.
You must be immediately available to start work
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
