Customer Care Advisor
6 months ago
Meridian Mortgages are one of the largest New Build specialists in the UK and we have an exciting opportunity for a Customer Care Adviser to work within our team based in Leicester.
**Purpose of the role is to**
- Be the first point of contact with our prospective remortgage customers and present, promote and sell Meridian Mortgage’s services
- Book appointments for our mortgage and protection advisers for our existing clients when its time for them to review their finances
- Conduct annual review calls with existing clients, both maintaining relationships and identifying new sales opportunities
- Assist in adviser follow up of booked appointments for collection of documents where appropriate and needed
**Success in this role will be if you**
- Help sell the benefits to our customers to use our services for all their financial needs
- Help increase and maintain conversion of our opportunities
- Are able to prioritise work, whilst multi-tasking
- Demonstrate good communication skills and an ability to think on your feet
- Have good PC skills, including word and excel
- Have a good work ethic and demonstrate our company values
Future Focused - Creating relationships that last a lifetime, Innovative - Prepared to be different, Respect - Treat everyone with kindness and respect, Service - Passionate about going further than the extra mile, Togetherness - Connected by mutual trust
**THEREFORE, WE NEED YOU TO**
**Be skilled at**
- Persuading customers to use our services
- Verbal and written communication
- Effective time management, whilst prioritising and multi-tasking your workload
- Functioning independently and as part of a team
**Have experience of**
- Providing a “sales through service” approach as a Outbound function
- Financial services within the mortgage sector (desirable)
- Delivering on Contact Centre KPI's and sales targets
- Working with both internal and external stakeholders
**Be**
- Customer Focused
- Emotionally intelligent
- Able to manage moments of pressure
- Detailed conscious
- Able to adapt, quickly and flexibly, to requirements
- Able to use information to your advantage in giving the best service to clients
- Solution orientated; when provided with an obstacle you will look at ways to resolve this
- Have or able to develop coping mechanisms to manage workloads and pressures - and be able and willing to ask for help when it is required
**Have knowledge of**
- Relevant market trends and how they could / should influence our activity
- Financial services within the new build sector
**Salary is made up of a basic of up to £22k per year + a performance bonus making an OTE of £27k.**
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Wigston Magna
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