Customer Service Advisor
7 months ago
**Job Title**:_Customer Service Advisor_
**Dept**:_Customer Service_
**Reporting to**:_Customer Service Team Leader_
**Location**:_South Wigton, Leicester_
**Company Description**:
Zoro UK is a wholly owned subsidiary of Grainger (New York Stock Exchange code: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA
We are a new business in the Industrial MRO market, looking to increase our share of market and grow customer acquisition, through a proposition that is focused on the needs of our customers.
Zoro has offices in both London and Leicester. The Customer Service team is based in Leicester.
Working for Zoro UK means working within a start-up culture for but with the backing of an established global player within the MRO market. We aspire fast growth; we seek new ideas to succeed and disrupt the market; we solve problems and seek out new ones; and we seek individuals who are comfortable with ambiguity.
**Primary Function**:
The role of Customer Service Advisor is:
- Provide our customers with exceptional customer service
- Manage order progression whilst maintaining timely contact with customers.
- Ensure accurate order placement with attention to detail
- After sales customer care
- Working as part of an existing Customer Service Team this role will help build out the Zoro brand to our growing customer base.
**Principal Duties & Responsibilities**:
This role will:
- Looking for opportunities to continually improve the service that we offer to our customers
- Ensure that our customers come away with a positive experience of Zoro UK
- Responsible for placing orders with suppliers and chasing progress
- Manage a range of back-office tasks from order chasing to raising returns and refunds
- Assist and undertake any additional tasks
- Ensure that GDPR guidelines are followed (training provided)
**Education & Experience**:
- Previous experience within a customer service role (minimum two years preferred)
- Customer focused mindset
- Ability to work independently, whilst supporting team goals and objectives
- Ability to multi-task and process a high volume of enquiries
- Excellent eye for detail when dealing with a number of tasks simultaneously
- Ability to remain calm and deal courteously with people whilst working under pressure
- Conscientious, enthusiastic and a self-starter
- PC literate - experience of SAP and Salesforce advantageous
- Excellent communication skills (both verbal and listening)
**Work Environment**:
- Reports to Customer Service Team Leader.
- Must be within commutable distance to South Wigston, Leicester, as Zoro operates a hybrid model of working split between home and office.
- Collaborates closely with other members of the Zoro team.
**Impact**:
- Describe types of the decision made by this job:
- Day to day responsibility for managing customer enquiries
- Determining how to drive the best customer experience
- Describe the impact this job and the decisions it has on the organisation:
- Customer experience and satisfaction
**ADDITIONAL INFO**
The working hours are 37.5 per week between Monday and Friday between 08:00-16:30 with a 1 hour break for lunch.
**Zoro's company benefits include (after probation)**:
- Excellent company sick pay.
- Cycle to Work and Tech Scheme.
**- 33 **days of annual leave (incl bank holidays) (+ buy back scheme fo up to 5 days).
- Enhanced Maternity and Paternity leave.
**- Private medical, life and income protection insurance are all included.**
- Attractive pension contributions from Zoro UK Ltd.
- Company quarterly events.
**Job Types**: Full-time, Permanent
**Salary**: £21,255.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Wigston Magna LE18 2FS
-
Customer Service Advisor
7 days ago
Wigston Magna, United Kingdom Chase and Holland Full time**Customer service advisor - Up to -£21000 - Leicester (Office based)** Chase & Holland are excited to be working with a fantastic client of ours which franchise with top brands across the UK, who are now looking for a customer service advisor to join their team. Within this role you will be responsible for delivering customer service to the highest...
-
Customer Advisor
7 months ago
Wigston Magna, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Wigston** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Advisor
7 months ago
Wigston Magna, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Wigston** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...
-
Customer Service Advisor
1 week ago
Wigston, United Kingdom Stirling Warrington Full time**Customer Service Advisor** **Wigston** **£19,000 -£20,000** **Monday - Friday** **08:00 - 16:30** **(WFH predominately but you will be required to WFO a couple of times per month)** **The Client** My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago. Due to customer demand,...
-
Customer Service Advisor
2 weeks ago
Hampton Magna, United Kingdom CV-Library Full timeCustomer Service Advisor (Hybrid – 2 Days Remote Work) Location: Warwick, Warwickshire Salary: £24,008 + Benefits (Private Healthcare, Death in Service, Critical Illness Cover, Employee Discounts, Social Events, and more!) Are you seeking a fulfilling Customer Service Advisor role with a work-life balance, no shift work, and weekends...
-
Customer Service Advisor
2 weeks ago
Wigston, United Kingdom Pertemps Leicester Full time**Customer Service Advisor** Role: Permanent, Full time, hybrid Location: South Wigston **Salary**: £19,305 + 10% bonus Hours: 8 - 4:30PM Are you a bubbly, talkative person who has Customer Service experience? Do your friends and colleagues refer to you as having the gift of the gab? If the answers’ yes, then we have the perfect job for you! Due to...
-
Customer Service Team Leader
7 months ago
Wigston Magna, United Kingdom ZORO.co.uk Full time**Company Description**: Zoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA. We are a new business in the Industrial MRO market, looking to increase our share of the market, through a proposition that is focused on the needs of our customers and delivering an exceptional...
-
Service Delivery Leader
4 weeks ago
Wigston Magna, Leicestershire, United Kingdom SF Recruitment (Leicester) Careers Full timeAbout the RoleWe are looking for an experienced leader to join our team in Leicester, reporting and supporting the Customer Service and Experience Manager. The ideal candidate will be responsible for ensuring the team of customer service advisors are trained, coached, and fully equipped to always provide the best possible service.
-
Outbound Customer Service Agent
2 weeks ago
Wigston, United Kingdom Flowers Associates Full time**Outbound Customer Service Advisors** Location: Wigston, LE18 **Salary**: £20,250 per annum Hours: Full time, 35 hours a week, 9-5pm Monday to Thursday in the office, Fridays work from home Temporary role 2 Positions available Are you immediately available? Have you got experience of conducting outbound calls to customers? Do you know your way around a...
-
Customer Service Administrator
2 weeks ago
Wigston Magna, United Kingdom SF Group Full timeSF Recruitment are currently recruiting for a Customer Service Administrator to work for a growing company based in Wigston however the role is hybrid where you can choose the days you work from home. This will be a temporary role for a minimum of 2 months and hours of work are 08:00am-16:30pm This role will: - Processing order acknowledgements received...
-
HR Advisor
2 weeks ago
Wigston Magna, United Kingdom KennedyPearce Consulting Full timeMy client, a Professional Services firm, are looking for a Regional HR Advisor to provide an outstanding HR service to their internal client group across Leicester, Swansea and Birmingham. **Key responsibilities**: - Recruitment and selection - Learning and development - Payroll administration and remuneration - Leaver's process - Performance Management -...
-
Financial Services Compliance Officer
2 weeks ago
Wigston Magna, Leicestershire, United Kingdom Premier Jobs UK Limited Full timeCompany OverviewPremier Jobs UK Limited is a reputable company that provides independent advice to clients on all aspects of financial planning. The business has a growing team that works together to support client needs.The ideal candidate should have experience within compliance for financial services and understand how Financial Advisors and Mortgage...
-
Customer Service Representative
1 month ago
Wigston Magna, Leicestershire, United Kingdom greene king Full timeAre you passionate about delivering exceptional customer service and working in a fast-paced environment? As a Bar Staff member at Greene King, you will have the opportunity to do just that.**About the Role:**Pouring drinks, recommending drinks, and keeping good times flowingAssisting with greeting, serving food, and looking after customers**Salary and...
-
Customer Service Team Manager
3 weeks ago
Wigston Magna, Leicestershire, United Kingdom SF Recruitment (Leicester) Careers Full timeCompany OverviewThe SF Recruitment (Leicester) Careers customer contact centre is seeking a dynamic and passionate Customer Service Team Leader to shape the way they deliver services whilst ensuring that the customer service team operates at the highest level.
-
Wigston Magna, Leicestershire, United Kingdom National Timber Group Full timeAt SV Timber, we are seeking a highly motivated and customer-focused Trade Counter Salesperson to join our team based at Unit 1-2 Magna Road.The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong drive to achieve results.Main Responsibilities:Providing exceptional customer service to trade...
-
Customer Service Expert
3 weeks ago
Wigston Magna, Leicestershire, United Kingdom greene king Full time**Job Description:** Customer Service Role in Bar & Hotel Setting**Estimated Salary:** £24,000 - £30,000 per annumWe are seeking a skilled Customer Service professional to join our team in a busy bar and hotel environment. As a key member of our staff, you will provide exceptional customer service and create memorable experiences for our guests.The...
-
Customer Service Advisor
2 weeks ago
Wigston, United Kingdom Smart Recruit Online Limited Full time**Come and join our NEXT Accounts Investigation Team! Due to our continued and exciting growth we have a number of new opportunities!** **Salary**:Base pay £10.36 per hour (£19, 394 per annum pro rata for part time roles) plus an additional £1 per hour for working weekends + performance bonus of up to 6% per year paid quarterly. After successful...
-
Health and Safety Services Manager
7 days ago
Wigston Magna, Leicestershire, United Kingdom Leicestershire Fire and Rescue Full timeAbout the Role:\( Leicestershire Fire and Rescue Service (LFRS) is looking for an Occupational Health Nurse to support the health and wellbeing of all our employees. As part of a small team, you will work alongside Occupational Health Physicians, Fitness Advisors, Counsellors, Physiotherapists, and our Health and Wellbeing Lead to deliver our occupational...
-
Flt Reach Truck Driver
2 weeks ago
Wigston Magna, United Kingdom Quality Service Recruitment Full time**Are you an FLT Reach Truck driver looking for a new permanent position?** We have an exciting opportunity for you to join our National client on a temp-to-perm basis. **Job Details**: - Working within the warehouse you will be responsible for using the FLT vehicle to pick up customers' orders when they come in. - The orders will be shown on the handheld...
-
Optical Advisor
7 months ago
Wigston Magna, United Kingdom Peter Jackson Opticians Full time**About us** Established in 1956, Peter Jackson Opticians is a leading eyecare provider known for its unwavering commitment to exceptional service and personalized solutions. With decades of experience in the industry, we have built a reputation for delivering top-notch eyecare services to our valued patients. As an Optical Adviser, you will play a vital...