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Customer Success Advocate

3 months ago

StainesuponThames, United Kingdom ServiceNow Full time
Job Description

What you get to do in this role:

  • Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services.
  • Develop and improve processes for the smooth implementation of training programmes.
  • Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants.
  • Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
  • Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally.
  • Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials.
  • Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required.
  • Report, compile and distribute training information internally and externally, ensuring this is accurate, complete, and free from errors.
  • Serves as contact for ServiceNow Authorized Training Partners (ATP), providing responsive support as necessary.

Qualifications

To be successful in this role you have:

  • Experience in coordinating global training events.
  • A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.
  • Demonstrated experience creating and/or improving operational processes.
  • Detail orientation and advanced organizational skills.
  • Data entry and handling skills to a high level of accuracy.
  • Excellent written and verbal communication skills.
  • Fluency in European languages in addition to English helpful, but not essential.
  • Ability to resolve client issues and escalate when appropriate.
  • Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.

 

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate



Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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