Groups Reservations Executive

4 weeks ago

Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

Are you ready to be the orchestrator of seamless groups reservations, ensuring a smooth and delightful experience for our clients? As the Groups Reservations Executive, we're seeking a detail-oriented professional with exceptional organisational skills and a passion for hospitality. Your role is pivotal in managing group bookings, ensuring accurate and efficient reservations from inquiry to confirmation. We value your ability to communicate effectively, collaborate with various departments, and provide outstanding customer service to both clients and internal stakeholders. If you're eager to play a key role in ensuring groups feel welcome and supported throughout their reservation journey, while contributing to the success of our hotel, we invite you to join our team and make every reservation a memorable one.

Day in the life of:

As the Groups Reservation Executive, you will be responsible for handling written and verbal enquiries from customers who want to make group reservations of 9 rooms or more. You will be required to understand the hotel's strategy and support in delivering the rooms revenue monthly budget. You will also be required to mature new opportunities with the support of the Group, Conference and Events Office Manager.  

Example key responsibilities:

  • Responsibility for ensuring all Groups (9+ bedrooms), are correctly input into the system, contracted and payment and cancellation terms fully adhered to. Implementing and following a robust enquiry handling and follow up process. 
  • The champion of the DoubleTree band and have in depth knowledge of the Hilton Honors program. 
  • Maximising revenue by enquiry conversion. 
  • Fostering a strong working relationship with the Revenue Management support team
  • Involvement with annual budgets and attending hotel team and internal meetings on behalf of the Sales Office, including monthly Commercial Meetings 
  • Participation in relevant Sales activity which can include supporting on client entertaining, FAM trips and both prospecting and conversion calling days 
  • Cultivate excellent working relations between your function and all other hotel supporting departments  

What you'll get in return:

  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development opportunities 
  • Free access to 24/7 employee assistance program 
  • Team member of the month - £100 and Team member of the year - £500
  • Uniform Provided
  • Competitive pay and package
  • Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

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