Sales Admin + Transport

3 weeks ago


Coventry, United Kingdom Pertemps Bond Full time
Job Description- Sales Administrator/ Transport Co-ordinator
 
Reports to: Sales & Operations Manager/ Directors
 
Job Summary:  Receive and process sale orders via phone and email, checking the accuracy of orders, issuing invoices and maintaining positive relationships with customers.
 
Duties include:
  • Contribute to the company’s sales administration activities.
  • Process orders for customers from start to finish and liasing with the customers via telephone / e-mail to get the order processed as quickly and efficiently as possible.
  • Keeping customers updated on progress of the orders and rectify any issues getting to the root cause to prevent it from re-occurring again.
  • Review all orders daily to ensure all orders are kept on top of and liaise with Sales Team to keep them to deadlines.
  • Ensure 100% accuracy on all orders.
  • Send out customers invoices when requested.
  • Making sure all paperwork is present and file packs away once orders are complete.
  • Monitoring e-mails for any new orders.
  • Liasing with the warehouse colleagues to make sure products are available and picked correctly.
  • Organising Transport for orders when required.
  • Calling customers and book in deliveries.
  • Answering phone calls and transferring calls to relevant people.
  • Other duties requested by director/ Sales & Operations Manager from time to time.
  • Meet the needs of the customers and tailor themselves to the customer.
We are looking for someone who is:
  • Good at building positive relationships and rapport with customers.
  • Excellent in communication – Written/ Verbal
  • Good for attention to detail and accuracy.
  • Able to work well under pressure.
  • A team player but also uses own initiative.
  • Able to feedback to the relevant people any issues from customers.
 
                                   
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