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Admissions Officer
1 month ago
Job summary
We are recruiting for an Admissions Officerwho wishes to join #TeamIOWNHS. You should share our passion & drive to ensure that our patients receive quality & compassionate care & work with us to ensure the Trust continues its journey towards "great people, great place".
We have a range of administrative opportunities across our core booking services within the CBS.
The Centralised Booking Service is one of the first contact points for patients referred to our range of acute outpatient services, managing on average 15,000 patient appointments per month across our surgical and medical clinical specialties.
The role of the Admissions Officer is to support the management of the patient pathway from the decision to admit (patients attending for pre-operative assessment), to their admission for procedure/to schedule operations in liaison with clinical teams to ensure that the clinical needs of patients are met.
Working within a team setting, you will be based at our new dedicated office facilities, at St. Cross Court Business Park, Newport, Isle of Wight. You will need to be a flexible, reliable & motivated individual, who enjoys working in a busy team environment.
We are keen to hear from potential candidates that can demonstrate excellent communication skills, in both a face to face & call handling setting.
You will receive an induction & training programme that will equip you with the necessary skills across our patient information & waiting list systems.
Main duties of the job
Following a satisfactory probation period, you will have your own specialty area of responsibility, working closely with our clinical and non-clinical professional staff groups.
Full training will be given in order that you are fully competent in processes and work within national policy & local procedure guidelines.
The successful candidates must have up to date keyboard skills, experience of dealing with members of the public and recent clerical experience (preferably in healthcare). A proven ability to be flexible in responding to ever changing situations is essential.
We are passionate about providing excellent CARE, which is why our values are C ompassion, A ccountable, R espect and E veryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
If you are a highly motivated and enthusiastic individual, then we want you This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Person Specification
Communication and Essential Skills
Essential
Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions. Able to adapt communication style as necessary. A confident and competent formal and informal communicator Approachable Self motivated Commitment to personal development Committed to improving the patient experience Must be able to work under pressure and to strict deadlines Flexible to the requirements of the service
Qualifications
Essential
Portfolio evidence of extensive previous experience of Waiting List management / targets equivalent to NVQ 3 Experience of Hospital administrative systems including PAS, PACS, TPath core waiting list functions, Service booking and Outpatients 18 week RTT pathway Have experience of the Health Service Ability to work on own initiative within an ever-changing environment.