Patient Admissions Coordinator

3 weeks ago

Isle of Wight, United Kingdom Isle of Wight NHS Trust Full time

Position Overview

We are seeking a dedicated Patient Admissions Coordinator to join our esteemed team at the Isle of Wight NHS Trust. This role is pivotal in ensuring that our patients receive exceptional and empathetic care while contributing to our mission of fostering a supportive environment.

The Centralised Booking Service serves as a primary contact point for patients referred to our extensive outpatient services, managing a significant volume of patient appointments monthly across various clinical specialties.

The Patient Admissions Coordinator will facilitate the patient journey from the initial decision to admit through to their admission for procedures, collaborating closely with clinical teams to meet the specific needs of our patients.

As part of a dynamic team, you will operate from our modern office facilities. We are looking for a flexible, dependable, and motivated individual who thrives in a fast-paced team setting.

We encourage applications from candidates who can demonstrate outstanding communication abilities, both in person and over the phone.

You will undergo a comprehensive induction and training program designed to equip you with the essential skills required for our patient information and waiting list systems.

Key Responsibilities

Upon successful completion of your probationary period, you will be assigned a specific area of responsibility, working in close partnership with our clinical and administrative staff.

Extensive training will be provided to ensure you are fully proficient in processes and adhere to national policies and local procedural guidelines.

The ideal candidate will possess up-to-date keyboard skills, experience in public interaction, and recent administrative experience, preferably within a healthcare setting. A demonstrated ability to adapt to changing circumstances is crucial.

We are committed to delivering outstanding CARE, which is reflected in our core values: Compassion, Accountability, Respect, and Everyone counts. Our mission is to ensure that our community remains central to all our endeavors, upholding our values across all services.

If you are a driven and enthusiastic professional, we would like to hear from you. This role is essential in providing and maintaining an efficient and effective service for patients and their families. We seek someone who enjoys collaboration and possesses a keen attention to detail.

About the Isle of Wight NHS Trust

The Isle of Wight NHS Trust is the sole integrated provider of acute, community, mental health, and ambulance services in England. We cater to a diverse population, ensuring that our services are tailored and responsive to the needs of our users.

Working with us offers a variety of benefits, including access to an onsite nursery, a cycle-to-work scheme, discounts at local businesses, and opportunities for flexible working arrangements.

The Isle of Wight is a beautiful location, known for its stunning coastline and vibrant community events, making it an attractive place to live and work.

Our strategic vision is to maintain our status as a provider of excellent and compassionate care. We actively seek to recruit and retain top talent to fulfill our commitment to CARE and welcome applications from diverse backgrounds to ensure an inclusive workforce.

Essential Skills and Qualifications

Communication and Core Skills

  • Exceptional communication skills, with the ability to engage effectively with patients and colleagues across various levels and professions.
  • Approachable demeanor and self-motivated attitude.
  • Commitment to personal and professional development.
  • Dedication to enhancing the patient experience.
  • Able to perform under pressure and meet strict deadlines.
  • Flexibility to adapt to service requirements.

Qualifications

  • Demonstrable experience in waiting list management or equivalent administrative roles.
  • Familiarity with hospital administrative systems.
  • Experience within the healthcare sector.
  • Ability to work independently in a dynamic environment.

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