Medical Reception/Admin Clerk
3 months ago
Job summary
An exciting opportunity hasarisen to join a busy medical practice in Dover. We are a small, tight-knit and supportive team that works closely with our Primary Cate Network to deliver high standardsof care to our patient population of around 9,500.
Main duties of the job
You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
We are a small but effective and supportive team consisting of :
2 GP partners, 2 Nurse Prescribers, 2 Practice Nurses and 3 Health Care Assistants.
We also have various admin and reception team members.
Our population is around 9500 and is spread over our main surgery in Dover and our branch surgery at Shepherdswell.
Weuse Emis Web as our clinical system.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for all patient services, including appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Action all incoming emails via the various Practice mailboxes
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
i. Process call and recall letters as requested
j. Process all DNA letters in accordance with current policy
k. Action GP2GP tasks
l. Read code data on EMIS
m. Photocopy documentation as required
n. File and store records as required
o. Data entry of new and temporary registrations and relevant patient information as required
p. Input data into the patient’s healthcare records as necessary
q. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
r. Process requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team
s. Manage all queries (including administrative queries) as necessary in an efficient manner
t. Carry out system searches as requested
u. Maintain a clean, tidy, effective working area at all times
v. Monitor and maintain the reception area and notice boards
w. Support all clinical staff with general tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings
c. Support administrative and reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support reception team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Ordering and monitoring of stationery supplies
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative / receptionist duties Experience of working in a health care setting
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
EMIS user skills
Personal Qualities
Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Other requirements
Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check-
Ultrasound/Admin Clerk
1 month ago
Kent, United Kingdom White Cliffs Medical Centre Full timeJob summary The primary role is in administration of the non-obstetric ultrasound service AQP inline with AQP contract and agreed practice protocols, whilst also providingadministrative support and services to all members of the practice team. Therewill be a three day USS/two day admin split. Main duties of the job USS role : Receive,monitor...
-
Ultrasound Administrator
1 week ago
Kent, United Kingdom White Cliffs Medical Centre Full timeJob SummaryThe primary role is in the administration of the non-obstetric ultrasound service, aligning with the AQP contract and agreed practice protocols, while providing administrative support and services to the multidisciplinary team. The role will involve a three-day USS/two-day admin split.Main Duties of the JobUltrasound Role:Receive, monitor, and...
-
Ref:
3 months ago
Kent, United Kingdom Pearson Whiffin Recruitment Full time**Transport Clerk** **West Kent** **Temporary to Permanent** **Immediate Start** **Hourly and Overtime Pay Rate** **Shift Pattern: Monday - Friday, 11am - 8:30pm/ 9:30pm.** **Alternate Sundays, 11am - 6:00pm/ 8:00pm (Must be flexible with finishing hours)** An exciting position has become available for a Transport Clerk to work with one of our clients...
-
Medical Receptionist
3 months ago
Kent, United Kingdom Eden Park Surgery Full timeWe are looking for part time Receptionists to join the team at Eden Park Surgery. Hours: up to 27.5 hours and will include morning and afternoon/early evening shifts. Successful candidates will need to have experience in working in a busy reception and be a team player, ability to multi-task and EMIS Web and customer service experience.
-
Consultant Urology
2 months ago
Kent, United Kingdom ID Medical Group Services Full timeID Medical is the UK’s leading Healthcare Recruitment agency, regularly working with 95% of NHS trusts. Our dedicated Recruitment Consultants are always here to help you 1-2-1 to find your suitable role. And with 100,000+ shifts available every month and positions in various grades and specialties across the UK, we’re best placed to help you find your...
-
Clerks of Work
1 week ago
Kent, United Kingdom HAYS Full timeClerks of Work - Kent - Permenant (Temps Considered) - Up to £45,000 p/a You'll be working for a charity located in the South East providing professional building surveying. The successful candidate will be involved in the completion of all projects, achieving value for money, the highest quality delivery of projects and adherence to recognised quality and...
-
Healthcare Administrative Coordinator
3 weeks ago
Kent, United Kingdom White Cliffs Medical Centre Full timePosition Overview We are pleased to announce an opportunity to become part of a dynamic healthcare team at White Cliffs Medical Centre. Our practice is characterized by a collaborative and nurturing environment, dedicated to providing exceptional care to our patient community. Key Responsibilities As a Healthcare Administrative Coordinator, your...
-
Consultant Breast Radiology
2 months ago
Kent, United Kingdom ID Medical Group Services Full timeWe have a new opportunity for a Consultant Breast Radiologist in Kent and Canterbury Hospital at £100 – £110 per hour pay rate Here are the key details to consider for this role: Contract date: 29th July 2024 – 30th September 2024 Shift: Full-Time Duties: Ward cover, Clinics, MDT, Admin & Potential on calls Interested in registering for this...
-
Consultant Interventional Radiologist
2 months ago
Kent, United Kingdom ID Medical Group Services Full timeWe have a new opportunity for a Consultant Interventional Radiologist in Kent and Canterbury Hospital. Here are the key details to consider for this role: Contract length: 2 months Shift: Full-Time Days of Shift: Monday – Friday Time for Shift: 08:30 – 17:30 Duties: Ward sessions, clinics, theatre sessions, admin/Reporting Interested in the...
-
Consultant Gastroenterology
4 days ago
Margate, Kent, United Kingdom ID Medical Full timeAre you a Consultant Gastroenterology looking for a new temporary opportunity? There is an opening at Queen Elizabeth The Queen Mother Hospital. Here are the key details of the opportunity: Contract date: ASAP-31st January 2025 Shift: Full-Time Pay rate: £100-£110 per hour Duties: Ward cover, Clinics, MDT, Admin and Potential on calls Would you like...
-
Consultant Gastroenterology
4 days ago
Margate, Kent, United Kingdom ID Medical Full timeAre you a Consultant Gastroenterology looking for a new temporary opportunity? There is an opening at Queen Elizabeth The Queen Mother Hospital. Here are the key details of the opportunity: Contract date: ASAP-31st January 2025 Shift: Full-Time Pay rate: £100-£110 per hour Duties: Ward cover, Clinics, MDT, Admin and Potential on calls Would you like...
-
Patient Services Coordinator
3 weeks ago
Kent, United Kingdom The Chislehurst Partnership Full timePosition Overview The Chislehurst Partnership is seeking to appoint a part-time Patient Services Coordinator to enhance our dedicated and efficient team. This role is pivotal in ensuring that our patients receive exceptional service and support during their interactions with our practice. Working Hours This is a part-time role with the following...
-
Consultant Urology Oncology Medicine
2 months ago
Kent, United Kingdom ID Medical Group Services Full timeAre you a Consultant Urology Oncology Medicine looking for a new temporary opportunity? There is an opening at Kent and Canterbury Hospital. Here are the key details of the opportunity: Contract date: 15th July 2024 – 15th October 2024 Shift: Full-Time Pay rate: £100 – £110 per hour Duties: Ward cover, Clinics, MDT, Admin & Potential on calls ...
-
Business Administration Apprentice
2 months ago
Kent, United Kingdom Maritime Academy Trust Full timeBusiness Administration Apprentice , Level 3 Working Hours: 35 hours per week, 39 weeks per year. Contract: Fixed term contract Anticipated start date: September We have a great opportunity for a Business Administration Apprentice to join our friendly and supportive school administration team. We are looking for a dynamic, committed and friendly...
-
Legal Assistants
4 days ago
Oakleigh, Kent, United Kingdom Law Staff Ltd Full timeAre you a Family Law Paralegal seeking a new challenge with a leading Private Practice Firm? Our client is seeking a Family Paralegal with a genuine interest in Family Law with strong organisational skills and the ability to work under pressure. Joining the Firms expanding Family Law department, you will receive ongoing training and support to develop your...
-
Criminal Duty Solicitor Opportunity
2 days ago
Kent, United Kingdom Tuckers Solicitors Full timeAbout the RoleWe are seeking a highly skilled and experienced Criminal Duty Solicitor to join our team at Tuckers Solicitors in Kent.This is an exciting opportunity to work with a leading criminal law firm that operates nationwide, representing clients across a wide range of general and serious criminal offences.As a Criminal Duty Solicitor, you will be...
-
Criminal Duty Solicitor
2 days ago
Kent, United Kingdom Tuckers Solicitors Full timeJob Opportunity at Tuckers SolicitorsWe are seeking a highly skilled and experienced Criminal Duty Solicitor to join our team in Kent.About the RoleThis is an exciting opportunity to work with one of the UK's leading criminal law firms, Tuckers Solicitors. Our team is highly experienced in representing clients across the full range of general and serious...
-
Criminal Duty Solicitor
2 days ago
Kent, United Kingdom Tuckers Solicitors Full timeJob Opportunity at Tuckers SolicitorsWe are seeking a highly skilled and experienced Criminal Duty Solicitor to join our team in Kent.About the RoleThis is an exciting opportunity to work with one of the UK's leading criminal law firms, Tuckers Solicitors. Our team is highly experienced in representing clients across the full range of general and serious...
-
Criminal Duty Solicitor Opportunity
2 days ago
Kent, United Kingdom Tuckers Solicitors Full timeAbout the RoleWe are seeking a highly skilled and experienced Criminal Duty Solicitor to join our team at Tuckers Solicitors in Kent.This is an exciting opportunity to work with a leading criminal law firm that operates nationwide, representing clients across a wide range of general and serious criminal offences.As a Criminal Duty Solicitor, you will be...
-
Audio Secretary
3 days ago
Maidstone, Kent, United Kingdom Interpersonnel UK Limited Full timeSecretary - Legal Family Team Full Time / Permanent Competitive Salary My client is currently seeking an experienced Secretary to support our renowned Family team at their Maidstone office. This is a full-time role, Monday - Friday with hybrid working options available if required. 60% of your time is required to be office based Our Family team deal...