Customer Service Adviser
1 month ago
About the Role
As a Customer Service Advisor you’ll:
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between. Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online. Forget sales targets, and enjoy the freedom to do what’s right.Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Swaffham Branch.
"YBS Swaffham are looking to add a new member to our friendly and vibrant team. We are looking for someone who shares our passion in ensuring our members receive exceptional customer service and help drive us to continue to grow our branch within our local community.
This is an exciting, fast paced role where no two days are the same. From supporting our members with savings meetings and transacting on the counter to being part of the local community and delivering educational programs such as Money Minds and Frauds & Scams sessions.
Located in the Market place in Swaffham, we are a branch that is looking to become an integral part of the community and help support as many members as we can in building financial resilience for the future".
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
Being great with people, and being able to talk to our members. Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives. Understanding why it’s important to celebrate different people with different skills, experiences, and opinions. Demonstrating a growth-mindset and making the most of the training and development we offer. Having the ambition to become a leading expert on our products and services.About us:
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
-
Customer Service Adviser
1 month ago
Swaffham, United Kingdom Yorkshire Building Society Full timeIf you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...
-
Customer Services Executive
3 months ago
Swaffham, United Kingdom Badger Associates Ltd Full time**Customer Services Executive - Necton, Norfolk - up to 26,000 per annum** - Demonstrate professionalism, courtesy, and a customer-centric attitude in all interactions with customers. - Contribute to the continuous improvement of customer service processes and suggest enhancements to increase efficiency and customer satisfaction. - Ensure all customer...
-
Customer Service Executive
3 months ago
Swaffham, United Kingdom Libra Recruitment Full timeDue to ongoing growth and market demand, my client is looking to recruit a professional and driven Customer Service Executive to join their Customer Service team. A family-owned market leader in their industry, My client offers a vibrant and respectful working environment which encourages organic career growth. **Responsibilities of the Customer Service...
-
Customer Service Advisor
3 months ago
Swaffham, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service Advisor** **Salary dependant on experience** **Full Time** **Permanent Contract** **Location: Swaffham or Holt** **Monday to Friday 9am to 5pm** **25 days holiday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has...
-
Customer Service Advisor
3 months ago
Swaffham, United Kingdom Yorkshire Building Society Full timeIf youre great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including: **Flexibility **We offer a range of flexible working options without unsocial hours, which can help you...
-
Customer Service Administrator
3 months ago
Swaffham, United Kingdom One Traveller Holidays Full time**Customer Service** This is currently a small team but such an important part of the business. The role can involve working alongside several other departments and encompasses a range of duties. These will include: - Ability to bullet point the key parts of a letter in order to summarise for the Customer Services Manager. - Replying to guests’ holiday...
-
Customer Service Associate
3 weeks ago
Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full timeJob Overview: At John Lewis Partnership, we prioritize providing exceptional service to our customers. This role requires adaptability, which may involve varied shifts including early mornings, late evenings, and weekends.Position Summary:Key Responsibilities:As a valued Partner in our organization, your role is crucial to our ongoing success. You will...
-
Customer Service Representative
3 days ago
Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...
-
Customer Service Representative
4 days ago
Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...
-
Customer Service Advisor
2 weeks ago
Swaffham Bulbeck, United Kingdom Pertemps Cambridge Full timeIf you have a knack for organisation, process management, and love ensuring everything runs smoothly, this is the perfect opportunity for you. Join a top maintenance company where your attention to detail, excellent customer service and team collaboration will shine. Full time permanent role £(phone number removed) DEO Mon to Fri only Hours -...
-
Yard Customer Assistant
3 months ago
Swaffham, United Kingdom Travis Perkins Full timeJoining our friendly and hard working family as a** Yard Customer Assistant**, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life, but...
-
Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Fruit and Vegetable Specialist. As a key member of our supermarket team, you will be responsible for providing exceptional customer service, maintaining high standards of stock management, and contributing to the overall success of our store.Key...
-
Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Fruit and Vegetable Specialist. As a key member of our supermarket team, you will be responsible for providing exceptional customer service, maintaining high standards of stock management, and contributing to the overall success of our store.Key...
-
Service Colleague
1 month ago
Swaffham, United Kingdom Asda Part timeService Colleague - SwaffhamJob TitleService ColleagueLocationNectonEmployment TypePart timeContract TypePermanentHours per Week16Salary Competitive salary CategoryRetail Hourly Colleagues, Sales StaffClosing Date18 August 2024Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...
-
Service Colleague
2 weeks ago
Swaffham, United Kingdom Asda Part timeService Colleague - SwaffhamJob TitleService ColleagueLocationSwaffhamEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week16Pay Rate£12.04CategoryRetail Hourly Colleagues, Sales StaffClosing Date7 September 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...
-
Service Colleague
2 weeks ago
Swaffham, United Kingdom Asda Full timeService Colleague - Swaffham Job TitleService ColleagueLocationSwaffhamEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week16Pay Rate£12.04CategoryRetail Hourly Colleagues, Sales StaffClosing Date7 September 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...
-
Service Colleague
2 weeks ago
Swaffham, United Kingdom Asda Full timeService Colleague - Swaffham Job TitleService ColleagueLocationSwaffhamEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week16Pay Rate£12.04CategoryRetail Hourly Colleagues, Sales StaffClosing Date7 September 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...
-
Service Colleague
2 weeks ago
Swaffham, United Kingdom Asda Full timeService Colleague - Swaffham Job Title Service ColleagueLocation SwaffhamEmployment Type Part timeContract Type PermanentShift Pattern Work Shift: DaysHours per Week 16Pay Rate £12.04Category Retail Hourly Colleagues, Sales StaffClosing Date 7 September 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide...
-
Fruit & Veg Specialist, Supermarket Assistant
3 months ago
Swaffham, United Kingdom Waitrose Full time**Duties & Responsibilities**: As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and...
-
Customer Delivery Driver, Supermarket Assistant
3 months ago
Swaffham, United Kingdom John Lewis Partnership Full timeJob Summary: This is a really important front line role. You represent us with every single customer you meet and their impression of Waitrose & Partners is down to you. So, as well as having a flexible approach and the ability to use your initiative to deal with unexpected situations, you should be passionate about providing the very highest levels of...
