Customer Service Advisor

5 months ago

Swaffham, United Kingdom Yorkshire Building Society Full time

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:
**Flexibility **We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
**Annual Leave **For all of your hard work and commitment well reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.
Development - At YBS we want you to feel challenged. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey.
**Inclusivity**:

- Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.
**Giving Back **Youll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience and financial education for schools. Together last year, we completed more than 11,000 hours of volunteering for our local communities.

**About the Role**

As a Customer Service Advisor youll:
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
Forget sales targets, and enjoy the freedom to do whats right.

**About You**

Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience. Instead, its about:
Being great with people, and being able to talk to our members.
Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
Understanding why its important to celebrate different people with different skills, experiences, and opinions.
Demonstrating a growth-mindset and making the most of the training and development we offer.
Having the ambition to become a leading expert on our products and services.

**About our Branch Network**

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

Swaffham YBS Branch is situated in a beautiful historic market town, 27 miles from Norwich and 14 miles from Kings Lynn, it has a Saturday market and is steeped in tradition, Stephen Fry has roots in Swaffham

**About Us**

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

**Ready to apply?**

Please note the internal title will be Customer Consultant.

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