Customer Service Advisor

5 months ago

Swaffham, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Advisor**

**Salary dependant on experience**
**Full Time**
**Permanent Contract**
**Location: Swaffham or Holt**
**Monday to Friday 9am to 5pm**
**25 days holiday**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the North and West Norfolk Agency, and there is an option to work from either the Swaffham or Holt Office.

**About the role**:
A customer facing role handling general Insurance enquiries, claims, policy alterations and renewals. Selling new NFU Mutual insurance policies, initially Motor and Home policies, introduce NFU Mutual Financial Services products to new and existing customers. You may also be required to undertake additional tasks or duties from time to time as necessary to meet the needs of the business.

**About You**:
A self-motivated individual you will show initiative, be organised, punctual with an eye for detail and excited to provide excellent customer service. You will be willing to follow a full desktop training program to meet the NFU Mutual required standards.

**Our commitment to you**:
Full training and support given, join a friendly customer focused team, with excellent career progression.

**Benefits**
- 25 days holiday plus bank holidays
- Pension Scheme
- Work from Holt or Swaffham Office
- Free parking at the Swaffham Office
- Healthcare scheme

Please note we will keep your information on record for 6 months.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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