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Customer Service Representative

2 months ago


Swaffham Prior, Cambridgeshire, United Kingdom John Lewis Partnership Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Process transactions accurately and efficiently, handling cash and card payments with a high level of accuracy.
  • Restock shelves and maintain a clean and organized store environment, adhering to health and safety standards.
  • Work collaboratively with colleagues to achieve sales targets and meet customer needs.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping environment.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Basic math skills and accuracy when handling cash and card transactions.
  • Physical ability to lift and move stock, and stand for long periods.
  • Availability to work a variety of shifts, including weekends and holidays.
What We Offer:
  • A competitive hourly rate of £11.55.
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and inclusive work environment, with opportunities for career progression.
  • A range of benefits, including staff discounts and access to exclusive Partnership hotels.