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Customer Service Advisor
2 months ago
If you have a knack for organisation, process management, and love ensuring everything runs smoothly, this is the perfect opportunity for you.
Join a top maintenance company where your attention to detail, excellent customer service and team collaboration will shine.
Full time permanent role
£(phone number removed) DEO
Mon to Fri only
Hours - 8am-5pm
On the job training
Progression opportunities
Parking on site
Yearly social events
Lots of additional company benefits
This is a fast paced environment so will suit someone who can multi-task and make discussions on their feet whilst maintaining excellent communication and customer service to both colleague and clients.
You will be working within the operations team, utilising the plumbing, heating, electrical and Air Conditioning divisions. This department is responsible for the installation, repair and maintenance of all aspects of the company in both residential and commercial buildings. In your day-to-day duties you will routinely work directly with engineers, other managers and clients to ensure customer satisfaction, while assisting the Head of Operations to meet department goals and objectives.
Responsibilities:
Scheduling and directing the engineers to meet service demands and customer’s expectations.
Communicating regularly with other departments and divisions to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
Reviewing work orders, purchase invoices and time reports for accuracy, and invoice clients in a timely and accurate manner.
Attend divisional meetings with the Head of Department, reporting any operational issues.
Reviews work orders, invoices and time reports for accuracy.
Requirements:
Three years customer service related experience; or an equivalent combination of education and experience.
Technical aptitude with knowledge of current IT systems and an ability to use resources at hand to find solutions.
Excellent verbal and written communication skills; and strong conflict management skills.
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation.
Valid driver’s license with a clean driving record and background.
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required.
If the above role sounds of interest to you and you have the relevant skills and experience please apply today
