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CAU Booking Clerk

1 month ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

We are looking for one full time booking clerk to join our Ophthalmology team.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

Working Monday - Friday including Saturday working on a rota basis with a day in lieu during the same working week. We can be flexible with shift patterns.

The Head and Neck Directorate accounts for over one third of the Trust's outpatient activity and this team is a key Department within the Trust in ensuring we provide a high quality and timely service to our patients. You will be working closely with other team member, the medical secretaries, clinicians and Management Team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills and we will provide training for you to gain a thorough understanding of the Trusts access policy and the national 18 week RTT pathway which will provide an excellent basis for building a career working in both Acute and Community services in the NHS.

Previous Healthcare administration experience would be advantageous but not essential, as would experience using Microsoft Word and Excel. We can offer you a supportive, friendly working environment where you will gain experience of hospital administration in a busy department.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: 14th August 2024

Person Specification

Qualifications

Essential

Good standard of general education to GCSE Standard , English & Maths Grade C NVQ 2 or equivalent experience

Experience/Knowledge

Essential

Administrative experience Competent using Word Office Awareness of National Patient Access targets Knowledge of Patient Centre or similar systems

Desirable

Excel spread sheet skills Waiting list experience Knowledge of Trust Access Policy

Skills

Essential

Computer literate and good keyboard skills Customer care experience Good level of written & spoken English