CAU Booking Clerk

3 months ago


Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

We are looking for a ENT Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The ENT service hours are - Monday - Friday, therefore your working pattern will be between these hours.

The Head and Neck Directorate accounts for over one third of the Trust's outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients. You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills, extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18 week RTT pathway guideline.

Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable . Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

About us

MTW is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: To be confirmed

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible

Person Specification

Qualifications

Essential

Good standard of general education to GCSE Standard , English & Maths Grade C NVQ 2 or equivalent experience

Experience/Knowledge

Essential

Administrative experience Competent using Word Office Awareness of National Patient Access targets Knowledge of Patient Centre or similar systems

Desirable

Excel spread sheet skills Waiting list experience Knowledge of Trust Access Policy

Skills

Essential

Computer literate and good keyboard skills Customer care experience Good level of written & spoken English
  • Cau Booking Clerk

    5 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    We are looking for 2 booking clerks on a fixed term contract. This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust. Working Monday - Friday including Saturday working on a rota...


  • Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The primary purpose of this role is to work as an administrative support to the Clinical Administration Unit providing comprehensive support across clinical administration with primary responsibility to a clinical division. The post holder must support CAU Team in managing the inpatient, outpatient and day cases waiting lists for a delegated number of...

  • Cau Booking Clerk

    5 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    We are looking for one full time booking clerk to join our Ophthalmology team. This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust. Working Monday - Friday including Saturday...


  • Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    About the roleThe Maidstone and Tunbridge Wells NHS Trust is looking for an experienced Administrative Assistant to join their CAU Booking team. As an Administrative Assistant, you will be responsible for managing waiting lists, dealing with patient queries, and supporting the team in providing a high-quality service to patients.Main responsibilitiesManage...

  • CAU Booking Clerk

    7 days ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job summary We are looking for one full time booking clerk to join our Ophthalmology team. This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust. Working Monday - Friday, we...


  • Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    About UsMaidstone and Tunbridge Wells NHS Trust is a leading provider of healthcare services in the south-east of England. Our trust provides a wide range of general hospital services to around 600,000 people living in west Kent and East Sussex.We have a team of over 8,000 full and part-time staff who work together to provide high-quality care to our...

  • ENT Booking Clerk

    4 weeks ago


    Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    About the RoleWe are seeking an experienced and skilled Booking Clerk to join our CAU Booking team at Maidstone and Tunbridge Wells NHS Trust. As a key member of our team, you will be responsible for managing waiting lists, dealing with new referrals, and providing excellent customer care to patients.Key ResponsibilitiesManage waiting lists and coordinate...

  • Cau Booking Clerk

    6 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The post holder must manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust’s Access Policy. The post holder will work as part of the Clinical Administration Unit to coordinate the administrative pathway of patients to ensure that...

  • Cau Team Leader

    6 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for a full time CAU Team Leader within the Ophthalmology Department. The post will be based at Maidstone but cross site work may be required. You will be highly organised and adaptable and possess experience in administration and leading a team within an acute hospital. You will need to be able to demonstrate leadership...

  • Cau Booking Clerk

    6 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    We are seeking an organised and enthusiastic individual to work in our General Surgery Clinical Admin Unit based at Maidstone Hospital. This is an excellent opportunity for an enthusiastic individual to gain experience in booking patients for surgery, outpatient appointments and dealing with patient queries as part of a busy department based in a large...

  • Senior Booking Clerk

    5 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The Therapies Directorate are looking for a Senior Booking Clerk for Dietetics and Speech and Language Therapy Outpatient Service. at Maidstone and Tunbridge Wells Hospitals. The role involves managing the outpatient waiting lists and the management and supervision of the Dietetic and Speech and Language Administrative teams. This is an exciting...


  • Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job overview Are you a band 7 nurse looking for a new challenge or a band 6 nurse seeking to progress? Do you want to work as part of a specialist team continually striving to deliver quality care and improve patient experience and pathways? Do you have a specialist interest in melanoma and immune checkpoint inhibitor toxicities and pathway...

  • CAU Booking Clerk

    2 weeks ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job overview Are you an experienced Band 7 Occupational Therapist or existing Band 8a looking to advance or diversify your operational and leadership career? If so this is an excellent opportunity to provide clinical leadership and service development in the management, delivery and development of Occupational Therapy within orthopaedics at Maidstone...


  • Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions...


  • Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job overview There is an exciting opportunity to work in Ophthalmology CAU as a Band 4 Senior Booking Clerk for the Rapid Access eye clinic. You will be part of a team that provides Ophthalmology services. The role is pivotal in helping to manage the Ophthalmology CAU team at Maidstone Hospital. This includes sight saving outpatient clinics and...

  • Senior Booker

    7 days ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job summary There is an exciting opportunity to work in Ophthalmology CAU as a Band 4 Senior Booking Clerk for the Rapid Access eye clinic. You will be part of a team that provides Ophthalmology services. The role is pivotal in helping to manage the Ophthalmology CAU team at Maidstone Hospital. This includes sight saving outpatient clinics and...

  • Cau Booking Clerk

    5 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The post holder must manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust’s Access Policy. The post holder will work as part of the Clinical Administration Unit to coordinate the administrative pathway of patients to ensure that...

  • CAU Booking Clerk

    4 days ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job overview The Maidstone & Tunbridge Wells NHS Trust have another opportunity which has arisen within the Facilities Directorate for a full time General Porter to join our dedicated facilities team in Portering. To provide an efficient, effective and fully comprehensive portering service across Maidstone Hospital and Kent and Medway Orthopedic...

  • Cau Booking Clerk

    8 hours ago


    Maidstone, United Kingdom Maidstone And Tunbridge Wells Nhs Trust Full time

    Job overview The Maidstone & Tunbridge Wells NHS Trust have another opportunitywhich has arisen within the Facilities Directorate for a full time GeneralPorter to join our dedicated facilities team in Portering.To provide an efficient, effective and fully comprehensive portering service acrossMaidstone Hospital and Kent and Medway Orthopedic Centre.The full...

  • Ent Booking Clerk

    5 months ago


    Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The ENT Directorate are looking for a dynamic forward thinking individual to work within the Booking Team. We are looking for someone who likes a challenge and thrives in a fast paced busy environment. This is an exciting opportunity to work in this varied role within a friendly team. You will need excellent communication skills and be dedicated to...