Meter Support Advisor

8 months ago


Belfast, United Kingdom Calor Full time

Meter Support Advisor

Reports to: Meter Support Supervisor

Role Type: Permanent

Location: Belfast

We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service within a small busy team at our Belfast office, based near the Titanic Quarter.

You will be first point of contact for all Calor domestic and commercial customers throughout Ireland who have a gas meter installed at their property and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.

Main responsibilities:

  • Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude.
  • Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
  • Acquire and accurately capture and update all necessary customer information.
  • Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures.
  • Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude.
  • Manage calls relating to customer queries in a professional and efficient manner.
  • Any other ad hoc duties which may involve direct contact with other departments

The person:

  • Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
  • Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
  • Two years relevant customer service experience with a proven track record
  • Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department.
  • Ability to work effectively using own initiative, good planning and organisation skills.
  • Must demonstrate strong verbal and written communication skills with a focus on attention to detail.
  • Ability to work under pressure and manage priorities.


  • Belfast, United Kingdom Calor Gas Full time

    As a Domestic and Commercial Meter Advisor with Calor Gas, you will play a critical role in providing outstanding customer service to our clients throughout Ireland. Based in our Belfast office, you will work closely with colleagues to ensure seamless delivery of our services.Your key responsibilities will include:Responding to customer inquiries and...


  • Belfast, United Kingdom Calor Full time

    The Role: We are looking for an enthusiastic team player who is detail orientated and highly motivated to join our Metered Operations team. You will be carrying out various administration duties for domestic and commercial metered customers throughout Ireland and will be responsible for exceeding customer expectations by delivering quality results. Main...


  • Belfast, United Kingdom Calor Full time

    **Position Overview**: **Key Responsibilities**: - Provide comprehensive support to Metered Operations. - Administration of all daily gas metered operations, ensuring accurate readings, billing, and compliance. - Schedule and coordinate meter installations, maintenance, and replacements with field technicians. Manage change of ownership, disconnections, and...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Doorstep Field Agent

    6 months ago


    Belfast, United Kingdom Conexus Recovery Full time

    Conexus Recovery & Field Services, a leading provider of specialist field services in the Utility and Banking Finance Sectors, is seeking motivated individuals to join our expanding team as Full-Time Field Agent, with a primary focus on Gas Meter Reading and Customer Reconnection Visits. **Key Responsibilities**: - Conduct accurate and efficient gas meter...

  • Customer Advisor

    6 months ago


    Belfast, United Kingdom Brook Street Full time

    Brook Street Recruitment is working with our client on the Airport Road in Belfast to recruit a Customer Service Advisor for their planning team Job purpose Provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning new connections and updating company asset systems and assisting in failure...


  • Belfast, United Kingdom Vickerstock Full time

    **Customer Support Advisor** We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis. The role will be part time 2 ½ days per week will be hybrid. The Customer Support Advisor role will be based in Airport Port Road in Belfast. **Your new role as a Customer Support Advisor will include**: -...


  • Belfast, United Kingdom Vickerstock Ltd Full time

    **Customer Support Advisor** We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis. The role will be part time 2 ½ days per week (hybrid). The Customer Support Advisor role will be based in Airport Port Road in Belfast. **Your new role as a Customer Support Advisor will include**: - Provide...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Belfast, United Kingdom WhereToTalk Full time

    Job Title: Student Support AdvisorSalary: £28,000 - £32,000 per annumLocation: Belfast areaAbout the RoleWe are seeking a qualified and experienced Student Support Advisor to join our team at WhereToTalk. As a Student Support Advisor, you will be responsible for delivering safe and confidential counselling to Post-Primary school students in the Belfast...


  • Belfast, United Kingdom Hays Business Support Full time

    Hays Business Support is seeking a skilled Customer Advisor to join our team in Belfast. This role offers a competitive hourly rate of £14.50, with the potential to go permanent after an initial 3-month period.As a key member of our customer service team, you will be responsible for providing advice and guidance on various stages within lending relating...

  • Event Coordinator

    6 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About Us**: At Switch Advisor, we believe that every event is an opportunity to create unforgettable experiences. We're a company committed to excellence, creativity, and innovation in event planning and execution. Our team is a tight-knit group of passionate professionals who thrive on making every event extraordinary, here in Belfast! We are looking for...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are innovative, supportive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position**:Call Centre Operative (Inbound) will be expected to be adaptive, resourceful, and willing to learn as...


  • Belfast, United Kingdom Optical Express Group Full time

    About the Role:We are seeking an experienced Patient Advisor to join our team at Optical Express. As a Patient Advisor, you will provide top-notch service to our patients, ensuring they feel valued and supported throughout their journey with us.Key Responsibilities:Build strong relationships with patients to deliver a personalized experience.Perform...


  • Belfast, United Kingdom Meridian Business Support Limited Full time

    Start your new career within theBanking & Financial services sector, our award-winninginternational companyoperates in7countries and have 27,000 colleagues.We are looking for aCustomer Service?Advisorto join a nationalCustomer Contact Teambased in a call centre environment inBelfast (BT1) Salary -£23,917paProformance based bonus available Any 5 days out of...


  • Belfast, United Kingdom Webhelp Full time

    **Customer Service/Support** **Location** - Belfast, United Kingdom*** Job Title: Customer Support Advisor Portuguese Speaking **Job Description**: You will be supporting a range of customer queries and maximizing opportunities to showcase company's products and services. Making great experiences happen for customers is your top priority, which means...

  • People Advisor

    4 weeks ago


    Belfast, United Kingdom Hunter Savage Full time

    Due to continued success our impressive, global manufacturing Client wishes to recruit an experienced People Advisor/HR Advisor.Based in South Belfast, our Client is fast paced, well established and well respected as one of the world's largest employers in their market.The People Advisor is a new, permanent opportunity and an addition to the existing, busy...

  • HR Advisor

    6 months ago


    Belfast, United Kingdom Black Fox Solutions Full time

    **HR Advisor - Belfast** **Up to £28k (DOE)** We are delighted to be working with a successful NI business, the largest in their industry in NI to recruit for their new **HR Advisor.** **Working within a fast-paced business employing 60+ staff you will provide HR support across all aspects of the business including;** - Employee relations including...

  • Sales Advisor

    7 months ago


    Belfast, United Kingdom Rituals Full time

    Rituals Advisor  Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.  Role Requirements: Must be Fully Flexible  You are all about customer experience  As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their...


  • Belfast, United Kingdom Hunter Savage Full time

    Due to continued success, our client, an awarding winning professional services organisation in Belfast City Centre, wish to recruit an experienced People & Culture Advisor.This is a fantastic, permanent opportunity and a very generalist HR Advisory role.The successful People & Culture Advisor will join a well-established, professional People & Culture team...