Customer Support Advisor Portuguese Speaking

5 months ago


Belfast, United Kingdom Webhelp Full time

**Customer Service/Support**

**Location**
- Belfast, United Kingdom***

Job Title:
Customer Support Advisor Portuguese Speaking

**Job Description**:
You will be supporting a range of customer queries and maximizing opportunities to showcase company's products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

This is a hybrid role that would require you to work once or twice per week from our office **based in Belfast City Centre - 49 East Bridge Street, Belfast BT1 3NR.**

**Benefits of being a Customer Support Advisor**:

- Hourly salary: £11.48
- 28 days of vacation.
- ** Full-time -** **40 hour rotational shift pattern - Monday - Sunday between 9am - 12 midnight.
- Substantial staff discounts on O2 UK, AXA Insurance and more
- Substantial staff benefits and discounts with local and national suppliers
- Discount on home and car insurance with AXA
- You will receive fortnightly Pay
- Refer a friend incentive - Up to £500 per successful referral
- ** Employee Assist Program-** **a range of support and resources, accessed free
- ** Wrkitplatform-** **access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
- ** PUREGYM** Discount & 0% joining fee
- ** Free healthcare cover** for you and your dependents with pension (after one year)
- ** UNUM Dental cover-** **comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Career opportunity in a global company with over 225,000 employees in more than 40 countries

**Responsibilities of the Customer Support Advisor**:

- Providing excellent customer service to all, supporting with questions and queries.
- Maximizing opportunities to showcase brand's products.
- Multitasking and navigating multiple systems.

**To be a Customer Support Advisor you'll need**:

- High level of fluency in written and spoken English and Portuguese.
- 6 months in Customer Sales or Customer Service.
- Exceptionally customer focused and committed to resolving queries.
- Have excellent interpersonal, communication and listening skills.
- You’re interested in driving customer satisfaction and promoting the client’s brand and products.
- Computer literate and ability to navigate around a computer system.
- Experience working towards targets or KPIS.

**What are you waiting for? We can’t wait to meet you**

**Location**:
GBR Belfast - Maysfield

Language Requirements:
Portuguese

Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents



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