Guest Service Supervisor

7 months ago


Milton Keynes, United Kingdom Rapport Guest Services Full time

Role Responsibility

The Guest Service Supervisor is primarily responsible for leading and managing the Guest Service Team in accordance with and to the standards required by Rapport, the client, and all other contractors. To be responsible for the overall efficient and effective management of the building to provide great quality of service. Responsible for the guest service journey, team engagement and escalation of all complaints. Maintain a strong awareness of business activity and communicate all updates to your team members Suggest improvements/ innovations to enhance the guest/client experience Always seek to find inspiration in your role and deliver a brilliant guest experience Ensure awareness of business activity To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey Take ownership of any issues and follow them to completion

The Ideal Candidate

The Ideal Candidate 

I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment and enhance customer service, whilst showing that I am flexible and adaptable in my approach to everything that I do. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me. I have proven people management skills, relevant experience of customer and client services delivery, results oriented, and proven experience in managing successful teams.

  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Job OverviewAs a Guest Service Supervisor with Rapport Guest Services, you will lead and manage the Guest Service Team to deliver exceptional quality of service. Your role will be to ensure the efficient and effective management of the building, providing a great guest experience and escalating any complaints.Key ResponsibilitiesLead and manage the Guest...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Job Description:Rapport Guest Services is seeking a highly skilled and motivated Guest Services Ambassador to join our team. In this role, you will provide exceptional service to internal clients and guests alike, ensuring that every interaction is memorable and exceeds expectations.About the Role:You will be responsible for warmly greeting all guests and...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityTo provide exceptional service to internal clients and guests, adhering to the highest standards of excellence.Warmly welcome all guests/visitors with a genuine smile.Take ownership of the ground floor/welcome area, consistently seeking ways to create memorable experiences for guests and clients.Be flexible and adaptable in approach.Upon...


  • Milton Keynes, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring a Workplace Services Supervisor **to provide excellent service to clients and customers.** Our client is a global financial services company where not a single day is the same! It is a forward thinking and modern environment and the beautiful new building is based close the Milton Keynes Central Train Station. The Rapport...


  • Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role Responsibility To provide excellent service to internal clients and guests alike, carrying out all duties to the highest of standards. Warmly greet all guests/ visitors with a smile Take ownership of the ground floor / welcome area within the building, consistently look for ways to make the guest or client experiences memorable To be...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityThe Guest Service Team Lead is primarily responsible for leading and managing the Guest Service Team in accordance with and to the standards required by Rapport to provide exceptional quality of service.Responsible for the overall efficient and effective management of the building to deliver great customer experiences.Maintain a strong...

  • Service Team Lead

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role SummaryThe Guest Service Supervisor is responsible for leading and managing the Guest Service Team to deliver exceptional quality of service in accordance with Rapport's standards.Key ResponsibilitiesManage the Guest Service Team to achieve operational efficiency and effectiveness.Develop and implement strategies to enhance the guest experience and...

  • Nights Supervisor

    6 months ago


    Milton Keynes, United Kingdom Atlas Hotels Full time

    **Hours**: 40 hours across 5 days per week** **Salary**:£11.78 per hour** **Atlas Hotels** is hiring a **Nights Supervisor** right now at the **Holiday Inn Express Milton Keynes** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role OverviewAt Rapport Guest Services, we are seeking a dedicated and customer-focused individual to join our team as a Multiskilled Guest Service Ambassador.The successful candidate will be responsible for delivering exceptional service to our internal clients and guests, ensuring a memorable experience throughout their stay.Key ResponsibilitiesProvide...

  • Shift Supervisor

    6 months ago


    Milton Keynes, United Kingdom Sizzling Pub & Grill - Giffard Park Pub Full time

    As Shift Supervisor at Giffard Park, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. **WHAT’S IN IT FOR ME?** - Flexible shifts - to fit around you. - Love dining out? You'll love it even more with a massive 33% discount across...

  • Supervisor

    6 months ago


    Milton Keynes, United Kingdom The Game Changer Kitchen Full time

    Role: Cafe Supervisor Location: Giffard Park, Milton Keynes Employer: The Game Changer Kitchen We're hiring a very exciting position, I need someone that is energetic with positive vibes. Has great attention to detail, that has high standards and isn't shy of coming up with ideas. Someone that is driven and has previous experiencing managing a coffee shop...

  • Restaurant Supervisor

    6 months ago


    Milton Keynes, United Kingdom Marco Pierre White - Stadium MK Full time

    **Marco Pierre White Supervisor** **Position**: MPW Supervisor **Department**: Stadium - MPW **Reporting to**: MPW Manager **Salary**:25,000 + Service Charge + Tips **Contract**:Permanent **Hours per week**:Min 37.5 hours per week. As and when required around the needs of the business demands. 5 days out of 7 **Job purpose**: To ensure all guests...


  • Milton Keynes, Milton Keynes, United Kingdom Vintage Full time

    About the Role:We are seeking a highly motivated Duty Manager/Shift Supervisor to join our team at Vintage Inns. As a Shift Supervisor, you will be responsible for providing a warm welcome to our guests, ensuring exceptional service, and leading a team that delivers outstanding experiences.Key Responsibilities:Act as a host and serve guests with...

  • Shift Supervisor

    6 months ago


    Milton Keynes, United Kingdom All Bar One Full time

    As Shift Supervisor at All Bar One Milton Keynes, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with...

  • Shift Supervisor

    5 months ago


    Milton Keynes, United Kingdom Miller & Carter Xscape Full time

    Shift Supervisor Shift Supervisor vacancy: we are currently looking for a Shift Supervisor at this business. The Shift Supervisor role is vital in the overall success of the front of house team so we are looking for a Shift Supervisor who will be as passionate about delivering a great guest experience as we are. **Shift supervisor role**: - In the absence...

  • Shift Supervisor

    6 months ago


    Milton Keynes, United Kingdom Miller & Carter Xscape Full time

    Shift Supervisor Shift Supervisor vacancy: we are currently looking for a Shift Supervisor at this business. The Shift Supervisor role is vital in the overall success of the front of house team so we are looking for a Shift Supervisor who will be as passionate about delivering a great guest experience as we are. **Shift supervisor role**: - In the absence...


  • Milton Keynes, United Kingdom Miller & Carter Full time

    As Restaurant Supervisor at Miller & Carter - Milton Keynes, you’ll bring your experience to the table. From the moment you step through the door, you lead by example. You'll pull everything together to make sure our guests, and teams, have a great time. Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture...

  • Events Supervisor

    6 months ago


    Milton Keynes, United Kingdom Stadium MK Full time

    **Job purpose**:To assist the managers delivering events in the Concourse and Arena departments. **Role Competencies**: **Decision Making**: - To operationally plan and run certain locations on event days - as well as managing a small team. **Impact & Influence**: - To analyse feedback from guests and produce action plans that improve the performance and...


  • Milton Keynes, United Kingdom DoubleTree Hilton - Stadium MK Full time

    **F&B Supervisor (Mainly Bar Work)** **Position**: F&B Supervisor **Department**: Hotel - Food & Beverage **Reporting to**: F&B Manager **Salary**:24,999 **Contract**:Permanent **Hours per week**:Min 37.5 hours per week. As and when required around the needs of the business demands. 5 days out of 7 **Job purpose**: To ensure all guests receive...


  • Milton Keynes, United Kingdom Putt Putt Social Full time

    Supervisor - Milton Keynes, BuckinghamshireWe are now recruiting for superb Supervisors to help lead our team in providing the most competitive socialising environment for adults in Milton Keynes! This is a BRAND NEW venue opening up in Theatre District, so we’re hoping to be the go-to spot for all nights Out!Job OverviewReporting into the General Manager...