Food and Beverage Supervisor

6 months ago

Milton Keynes, United Kingdom DoubleTree Hilton - Stadium MK Full time

**F&B Supervisor (Mainly Bar Work)**

**Position**: F&B Supervisor

**Department**: Hotel - Food & Beverage

**Reporting to**: F&B Manager

**Salary**:24,999

**Contract**:Permanent

**Hours per week**:Min 37.5 hours per week.

As and when required around the needs of the business demands. 5 days out of 7

**Job purpose**: To ensure all guests receive outstanding customer service whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”

**Role Competencies**:
**Planning Timescales**:

- To deliver Hilton F&B brand standards and comply with monthly reports
- Ensure the department is adequately staffed at all times.
- Ability to work to specific deadlines.

**Decision Making**:

- To analyse feedback from SALT and produce action plans that improve the performance and deliver the required standards.
- To be the first point of contact for any guest feedback and ensuring any disputes or adverse comments are resolved to their guest’s expectations.
- Plan and report technical issues to ensure the bar if fully operational.
- Strong problem-solving skills.

**Impact & Influence**:

- Managing and developing the team to deliver the day-to-day operation needs of F&B.
- To meet and exceed guests’ expectations.
- Ability to manage change in process and policy.

**Skill Level**:

- Previous Leadership in a bar/restaurant.
- Minimum 2yrs hospitality experience.
- Basic IT Skills including Excel and Outlook.
- Previous experience with POS platforms.

**Communication**:

- To monitor the competitive set within our local market and report back to your line manager any key observations.
- Excellent communication skill written and verbal.
- The ability to deliver training presentations.
- To conduct daily team briefings

**Budget Management**:

- To ensure financial budget and targets are met.
- To ensure all purchasing and procurement guidelines are followed and adhered to.
- Complete payroll forecasts

**Lead & Develop**:

- To ensure all food and beverage team members are trained, reviewed, and regularly assessed to deliver excellent food and beverage service.
- Comply with Hilton training platforms for the team.
- Complete own training as set by Hilton.

**Operating Parameters**:

- To deliver all legal, health and safety and compliance policies and standards within the food and beverage department.
- To follow and execute any reasonable request from your line manager.
- Comply with EFL/Stadium MK rules & regulations on match/event days.
- **Essential**:

- High level of knowledge of bars
- Previous leadership in a bar/restaurant
- Excellent attention to detail
- Outstanding customer service skills
- Confident, friendly, and personable manner.
- High level of discretion and trustworthiness
- High levels of personal integrity.
- Ability to work as part of a team.
- Highest level of personal grooming.
- **Desirable**
- Personal licence holder.
- Food safety certificates.
- First aid trained.
- Cellar management.
- Training qualifications.

**Equality & Diversity - must be able to demonstrate **that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking

**Experience**:

- Supervising experience: 1 year (required)
- Bar Leadership: 1 year (required)
- Hospitality: 1 year (required)

Work Location: In person

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