Events Supervisor
6 months ago
**Job purpose**:To assist the managers delivering events in the Concourse and Arena departments.
**Role Competencies**:
**Decision Making**:
- To operationally plan and run certain locations on event days
- as well as managing a small team.
**Impact & Influence**:
- To analyse feedback from guests and produce action plans that improve the performance and deliver the required standards
- To ensure you work in unison with all other F&B
**Skill Level**:
- Excellent attention to detail
- Excellent communication skill written and verbal
- Outstanding customer service skills
- Confident, friendly, and personable manner.
- High level of discretion and trustworthiness
- High levels of personal integrity.
- Ability to work as part of a team.
- Strong problem-solving skills.
- Ability to manage change in process and policy.
- Highest level of personal grooming.
**Communication**:
- To be the first point of contact for any guest feedback and ensuring any disputes or adverse comments are resolved to their guest’s expectations.
**Operating Parameters**:
- To meet and exceed guests’ expectations
- To deliver all legal, health and safety and compliance policies and standards within the food and beverage department
- To resolve any conflict in accordance with the company guidelines and complete all conflict management training
**Essential & Desirable Job Criteria**:
- Previous experience working with hotel or high street brand. (E)
- Personal licence holder. (D)
- Food safety certificates. (D)
- First aid trained. (D)
- Cellar management. (D)
- Training qualifications. (D)
To ensure that equality, diversity and inclusion is maintained and developed across all programmes and areas of the business.
**Job Type**: Part-time
**Salary**: £12.02 per hour
Expected hours: 4 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Event Management: 1 year (preferred)
Work Location: In person
Reference ID: Supervisor
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