Restaurant Supervisor
7 months ago
**Marco Pierre White Supervisor**
**Position**: MPW Supervisor
**Department**: Stadium - MPW
**Reporting to**: MPW Manager
**Salary**:25,000 + Service Charge + Tips
**Contract**:Permanent
**Hours per week**:Min 37.5 hours per week.
As and when required around the needs of the business demands. 5 days out of 7
**Job purpose**: To ensure all guests receive outstanding customer service whilst delivering Marco Pierre White Black & White Hospitality standards.
**Role Competencies**
**Planning Timescales**:
- To deliver MPW F&B brand standards and comply with monthly reports.
- Ensure the department is adequately staffed at all times.
- Ability to work to specific deadlines.
**Decision Making**:
- To analyse feedback from Feed it Back and produce action plans that improve the performance and deliver the required standards
- To be the first point of contact for any guest feedback and ensuring any disputes or adverse comments are resolved to their guest’s expectations.
- Plan and report technical issues to ensure the bar is fully operational
- Strong problem-solving skills.
**Impact & Influence**:
- Supervise and develop the team to deliver the day-to-day operation needs of the bar.
- To meet and exceed guests’ expectations.
- Ability to manage change in process and policy.
**Skill Level**:
- Previous Leadership in a bar/restaurant.
- Minimum 2yrs hospitality experience.
- Basic IT Skills including Excel and Outlook.
- Previous experience with POS platforms.
**Communication**:
- To monitor the competitive set within our local market and report back to your line manager any key observations.
- Excellent communication skill written and verbal.
- The ability to deliver training presentations.
- To conduct daily team briefings
**Budget Management**:
- To ensure financial budget and targets are met.
- To ensure all purchasing and procurement guidelines are followed and adhered to.
- Complete payroll forecasts
**Lead & Develop**:
- To ensure all food and beverage team members are trained, reviewed, and regularly assessed to deliver excellent food and beverage service.
- Comply with MPW training platforms for the team.
- Complete own training as set by MPW.
**Operating Parameters**:
- To deliver all legal, health and safety and compliance policies and standards within MPW.
- To follow and execute any reasonable request from your line manager.
- Comply with EFL/Stadium MK rules & regulations on match/event days
- **Essential**:
- Previous leadership in a bar/restaurant
- Excellent attention to detail
- Outstanding customer service skills
- Confident, friendly, and personable manner
- High level of discretion and trustworthiness
- High levels of personal integrity.
- Ability to work as part of a team.
- Highest level of personal grooming.
- **Desirable**
- Personal licence holder.
- Food safety certificates.
- First aid trained.
- Cellar management.
- Training qualifications.
**Equality & Diversity - must be able to demonstrate **that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.
**Salary**: £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site gym
- On-site parking
Supplemental pay types:
- Tips
**Experience**:
- Supervising experience: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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