Workplace Service Supervisor
7 months ago
Job Introduction
**We are hiring a Workplace Services Supervisor **to provide excellent service to clients and customers.**
Our client is a global financial services company where not a single day is the same It is a forward thinking and modern environment and the beautiful new building is based close the Milton Keynes Central Train Station. The Rapport Team is responsible for the Ground Floor and Executive Floor Receptions as well the internal client floors.
This is a Permanent, Full Time role, 40 hours per week, Monday to Friday shifts between 7am and 7pm.
We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career.
Main Responsibilities
- The Workplace Service Supervisor is primarily responsible for leading and managing the Workplace Service Team in accordance with and to the standards required by Rapport, the client, and all other contractors.
- To be responsible for the overall efficient and effective management of the building to provide great quality of service. Responsible for the floor management for the client and other stakeholders, auditing, team engagement and escalation of all urgent works and complaints.
- Maintain a strong awareness of business activity and communicate all updates to your team members
- Suggest improvements/ innovations to enhance the guest/client experience
- Always seek to find inspiration in your role and deliver a brilliant guest experience
- Ensure awareness of business activity
- To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
- Take ownership of any issues and follow them to completion
- I am an up-beat individual with integrity and a can-do attitude.
- I am passionate about delivering great service and take responsibility for my contribution to the team.
- I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment and enhance customer service, whilst showing that I am flexible and adaptable in my approach to everything that I do.
- I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.
- I have proven people management skills, relevant experience of customer and client services delivery, results oriented, and proven experience in managing successful teams.
About The Company
**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellenc
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