IT Operations Analyst

3 months ago

Northwich, United Kingdom Ecolab Full time
JOB DESCRIPTION

Ecolab UK and Ireland is proud to be a Great Place to Work- Certified Company

Our associates have spoken and recognised outstanding employee experience. So, when you join our Enterprise Technology Team (IT), as an Operations Analyst within the Client Services Team, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates.

Client Services is a Tier 2 team that are considered the face of Enterprise Technology Solutions who support our user base. The role involves both remote and face-to-face interactions and offers opportunities to provide support and develop working relationships across Europe. The role will be based in the UK Headquarters in Northwich.

Key responsibilities:

Providing IT support to end users based across Market North regions of the UK, Republic of Ireland, Netherlands, Nordics and Switzerland.

Liaise with partners and vendors on IT related user support.

Perform incident and problem analysis to resolve or escalate incidents and requests.

Perform implementation support.

Attend end-user meetings as requested.

Work with ETS global support teams to act as a local ‘hands and eyes’ resource as required to ensure regional infrastructure is maintained at a high service availability level.

Creation and upkeep of Knowledge Base articles.

Creation of training materials for end users at all IT knowledge levels​

Candidates must have:

Degree and or relevant qualification in technical field and at least 3 years of IT experience including 2 years in a technical customer support role.

Full driving license as travel to provide onsite support to various UK sites required.

A valid passport as the opportunity to travel within the European region is part of the role.

Customer service focused skills. The role will require working with end users at all levels of Ecolab with various levels of IT knowledge and directly supporting top-level management and global senior executives remotely and in person.

Familiarity with:

Microsoft O365.

Microsoft Windows 10 & 11 OS and applications support.

Apple macOS and applications support.

Mobile Phone (Android & iOS) and Mobile Device Management.

Remotely supporting end users.

ITIL processes and ticketing systems (ServiceNow).

Microsoft Autopilot deployment, Entra and Intune.

VPN, remote/wireless access connectivity configuration and maintenance.

FollowMe printing (PrinterLogic, Ysoft\SafeQ)

Working in office and production environments

Developed skills in the following areas:

Troubleshooting and problem analysis.

Oral and written communications in English with an ability to explain processes and resolutions clearly.

Presentation and training skills.

Team oriented, a willingness to help other team members is vital.

Dealing with people face to face.

What’s in it for you?

Salary up to £34,000.

Investment in your training and development

25 days holiday plus 8 days Bank Holiday 4% Flexible Benefits.

A wide range of benefits (extended to families) or to be used as salary increase

Pension and 4 x annual salary Life Assurance benefits

Opportunity to purchase company shares

A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.


Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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