Supervisor - Bicester Village
2 months ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEDaily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.
RESPONSIBILITIES- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || Bicester || RETAIL OFFLINE || OUTLET || n/a ||
-
Bicester Village Retail Professional
4 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeWhy Join Us?Bicester Village is a leading luxury shopping destination, offering a unique and exciting work environment. As a Client Advisor, you will have the opportunity to work with a diverse range of luxury brands, developing your knowledge and skills in a fast-paced and dynamic setting. Our company values innovation, creativity, and exceptional customer...
-
Bicester Village Support Specialist
4 days ago
Bicester, Oxfordshire, United Kingdom The Bicester Village Shopping Collection Full timeJob Summary: Bicester Village Support SpecialistLocation: Bicester Village Shopping Collection, GBJob Type: Full-timeEstimated Salary: £24,000 - £30,000 per yearThe Bicester Village Support Specialist is a critical role within our Guest Support Team, responsible for delivering exceptional guest experiences through timely assistance on bookings, resolving...
-
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob SummaryWe are seeking a highly skilled Construction Project Manager to join our team at Bicester Village. As a Construction Project Manager, you will be responsible for delivering real estate projects to health and safety standards, programme requirements, budget requirements, and quality standards while mitigating risk and seeking opportunities for...
-
Luxury Village Experience Manager
4 days ago
Bicester, Oxfordshire, United Kingdom The Bicester Village Shopping Collection Full timeUnleash Your Potential as a Luxury Village Experience ManagerBicester, GB, OX26 6WDFull TimeSpearhead Our Efforts in Delivering Exceptional ExperiencesWe are seeking an exceptional individual to join our team as a Luxury Village Experience Manager. As a key member of our advocacy team, you will be responsible for driving footfall to Bicester Village and...
-
Supervisor - Bicester Village
6 months ago
Bicester, United Kingdom Maje Full time**What we are offering**: A **Supervisor position**, full time, for our boutique in **Bicester Village**. On a day-to-day basis at Maje, you will be to support of the manager in the coaching and training of the team members, supervise the sales team, welcome our international customers, offer them a personalised and emotional experience, ensuring the smooth...
-
Senior Business Development Manager
2 months ago
Bicester, United Kingdom Bicester Village Full timeSenior Business Development Manager – Emerging Markets ¦ Bicester Village ¦ Permanent Full time Something Extraordinary Every Day™ We welcome applicants who have experience in markets such as: Americas, LATAM, Middle East, Turkey, India and Australia. As our Senior Business Development Manager – Emerging Markets you will develop and...
-
Stockroom Operations Assistant
3 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeCompany Overview:Bicester Village is a renowned luxury shopping destination, seeking an enthusiastic and organized individual to join our Back of House team. Our village offers a unique retail experience, with over 160 boutiques and restaurants set amidst beautiful gardens.
-
Guest Relations Ambassador
7 months ago
Bicester, United Kingdom Bicester Village Full time[Guest Relations Ambassador- Bicester Village- Permanent/Full Time] Something Extraordinary Every Day™ As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star...
-
Creative Director
4 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeSenior DesignerAt Bicester Village, we're seeking a Senior Designer to join our dynamic team. As a Senior Designer, you'll work closely with our Content Manager to develop innovative visual and written content that aligns with our brand strategy. Your role will involve managing the creative process from concept to completion, ensuring all content is...
-
Customer Service Specialist
3 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeCompany OverviewBicester Village is a leading luxury shopping destination in the UK.We are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Assistant.Job DescriptionThe successful candidate will be responsible for providing excellent customer service, achieving sales targets, and maintaining a clean and tidy store...
-
Store Supervisor
7 months ago
Bicester, United Kingdom CWF - Children Worldwide Fashion Full timeFor 50 years, we have been delighting children’s fashion by developing luxury and premium brand children’s collections. From design to marketing, we translate the iconic style of each fashion house into exclusive pieces adapted to the specific needs of each age, from baby to junior Kids Around is the real alternative to multi-brand shopping and offers a...
-
Sales Associate
6 months ago
Bicester, United Kingdom Montblanc Full timeReference Code: 100759**Sales Associate - Bicester Village**: - Bicester, OXF, GB- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and...
-
Supervisor
7 months ago
Bicester, United Kingdom Bicester Village Full timeOverview Since our inception in 2002, Watchfinder has established itself as the UK’s leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion. Having just won the WatchPro award for the best pre-owned retailer of the year 2021, Watchfinder continues to be the pioneer in the...
-
Luxury Guest Experience Ambassador
2 months ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeRole OverviewThe Ambassador of Exceptional Guest Relations will be responsible for delivering a 5-star luxury hospitality service to all guests visiting Bicester Village. This will involve working in The Apartment, supporting and assisting with events and VIP visits, and representing Bicester Village as a Hospitality Ambassador.Key...
-
Business Development Manager FTC
2 months ago
Bicester, United Kingdom Bicester Village Full timeBusiness Development Manager ¦ Bicester Village ¦ Contract Full time This is 12 month fixed-term contract. Something Extraordinary Every Day™ This Business Development Manager role will involve managing a portfolio of UK-based hotels, hotel chains, serviced apartments, and other accommodation providers. Additionally, the Business...
-
Creative Lead
3 months ago
Bicester, United Kingdom Bicester Village Full timeSenior Designer ¦ Bicester Village ¦ Permanent Full time Something Extraordinary Every Day™ As our Senior Designer, you will work with a dynamic team of designers, copywriter, and multimedia specialists to develop innovative and compelling visual and written content. Working closely with the Content Manager, this role involves managing the...
-
Personal Shopper
3 months ago
Bicester, United Kingdom Bicester Village Full time[Personal Shopper - Bicester Village - Full Time/Perm] Something Extraordinary Every Day™ As our Personal Shopper, you will be expected to deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. You will be available to recommend product using your in-depth knowledge from the range of...
-
Strategic Retail Manager
4 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeAbout the OpportunityWe are looking for an experienced Retail Operations professional to join our team at Bicester Village.The successful candidate will have a proven track record in leading cross-functional teams, driving operational excellence, and developing strategic commercial and operational plans.Key responsibilities include:Collaborating...
-
Construction Project Manager FTC
2 months ago
Bicester, United Kingdom Bicester Village Full timeConstruction Project Manager ¦ Bicester Village ¦ Contract Full time This is 6 month fixed-term contract. Something Extraordinary Every Day™ The Construction Project Manager will provide project management services to deliver real estate projects to health and safety standards, programme requirements, budget requirements, and quality...
-
Sales Associate
6 months ago
Bicester, United Kingdom Montblanc North America Full timeBicester, OXF, GB- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...