Bicester Village Support Specialist

7 hours ago


Bicester, Oxfordshire, United Kingdom The Bicester Village Shopping Collection Full time
Job Summary: Bicester Village Support Specialist

Location: Bicester Village Shopping Collection, GB

Job Type: Full-time

Estimated Salary: £24,000 - £30,000 per year

The Bicester Village Support Specialist is a critical role within our Guest Support Team, responsible for delivering exceptional guest experiences through timely assistance on bookings, resolving inquiries, and addressing concerns effectively. You will collaborate with the management team to develop and implement guest service initiatives and best practices, ensuring seamless delivery of services and high-quality guest experiences.

Responsibilities:

  • Maintain a high level of product knowledge to provide accurate information and assistance to guests.
  • Collaborate with colleagues to ensure seamless delivery of services and high-quality guest experiences.
  • Respond to guest inquiries and address concerns in a timely and effective manner.
  • Contribute to the development and implementation of guest service initiatives and best practices.

Requirements:

  1. Previous experience in a customer service or guest relations role, preferably within the hospitality, retail, or luxury sector.
  2. Excellent communication and interpersonal skills.
  3. Ability to multitask and prioritise tasks in a fast-paced environment while maintaining attention to detail and quality.
  4. Flexibility to work shifts, including weekends and holidays, based on operational needs.
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