Supervisor
7 months ago
Overview
Since our inception in 2002, Watchfinder has established itself as the UK’s leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion.
Having just won the WatchPro award for the best pre-owned retailer of the year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.
In what is another exciting chapter in the growth of Watchfinder, we are delighted to announce the launch of our new Bicester Village boutique which we want YOU to be a part of
Role Insight
We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in-store experience, leaving them with a smile on their face and a watch on their wrist.
Supporting the Store Management team you will demonstrate excellent leadership qualities, coaching and guiding new starters, motivating and inspiring positive results.
Demonstrating excellent sales and organisation skills you will manage you own workload, prioritising efficiently to ensure that you succeed in achieving your individual and team targets.
As a Supervisor at Watchfinder you will be passionate about the customer experience and our products. You will also encapsulate our core values of being connected, curious, innovative, inclusive and excellent
How will you make an impact?
Greeting customers that are visiting the store or scheduled in for appointments. Responding to all customers enquiries via telephone, email or through our website Participate and give ongoing training and shop floor coaching Composing daily reports on KPI achievement, issues and development areas for the following day Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion Introduce clients to new same day part exchange initiative, where clients can exchange their timepiece for a voucher that can be spent at any Bicester Village boutique Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book Dressing the store every morning, merchandising display cabinets and packing away in the evening Cash handling, till and safe checks as well as managing PDQ receipts. Holding weekly reviews with the Store Manager Authentication of timepieces that customers are looking to part exchange Assess the condition of the watch, highlighting any damage and notifying the sales team in order to adjust the quotation Keeping the store clean and tidy ensuring immaculate presentation for customers Sharing your experiences and knowledge with colleagues to develop as a teamHow will you experience success with us?
Proven track record within a target driven sales environment Strong leadership qualities with some coaching/mentoring experience Outstanding customer service skills ensuring that customers receive the best experience possible Highly organised with the ability to manage and prioritise your own workload Strong communication skills with experience in dealing with customer in person and via telephone/email The ability to work both independently and as part of a team Strong negotiation skills with the ability to handle customer objections Vigilant and alert to all security procedures A positive ‘can do’ approach and a willingness to learn A strong interest in continuing and/or developing a long-term career within an industry where the customer experience is paramountWhy work for Watchfinder?
Firstly, what makes Watchfinder a great place to work is the people Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.
If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.
You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down
To be part of this exciting journey, apply now
Our Benefits & Incentives
As well as a competitive salary and commission structure we also offer a great benefits package:
Private healthcare and dental Competitive pension scheme Holiday scheme – Increasing annual leave Cycle to work scheme Employee Assistant programme Income Protection Life Assurance Extensive group discounts
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