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Administrator/ Business Support Officer

1 month ago

StokeonTrent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

Job summary

Please note this vacancy may be closed earlier than the advertised close date if there is a high volume of applicants.

We are looking for an enthusiastic and engaging Administrator/Business Support Officer to maintain a comprehensive administrative service and business support infrastructure within the ARRS Primary Care Mental Health Team.

This is a busy role providing support to the Service Manager and team of Mental Health Practitioners and STR workers - who all work remotely within Primary Care Networks and GP practices across the North Staffs and Stoke area.

You will be a team player - demonstrating excellent communication skills, both written and verbal. You will be able to deal effectively with a number of simultaneous tasks and have the ability, commitment, and judgement to ensure deadlines and actions are delivered. Knowledge of Microsoft Office is essential, as is the ability to organise and minute meetings. You should also be able to demonstrate a high level of confidence to enable effective decision-making and build credible and productive working relationships with a wide range of people.

Previous experience within a similar setting would be advantageous.

Please note whilst this post is advertised within a Trust base, there is flexibility for working from home/hybrid working.

Main duties of the job

This opportunity provides a varied and interesting workload - and will involve you using your own initiative to initiate and follow up on a wide range of issues on a daily basis. You will also be required to attend and minute joint stakeholder meetings, and facilitate regular team business meetings. Additionally you will be required to analyse and extract data from performance reports and feed this back to the Service Manager, and key staff in a format that can be used within Services/Teams for planning and supervision purposes.

To provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Primary Care Networks where appropriate in relation to all Key Performance Indicators.

Request information / activity reports that are required on behalf of the Service Manager, Transformation Lead and key staff

About us

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

We are also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022.

Our vision is 'To be Outstanding in all we do and how we do it.' Our teams pride themselves on compassion, team work and resilience.

Our Trust is on an incredible journey of innovation and we'd like you to be part of it. To excel you will be an enthusiastic, caring and compassionate registered professional who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

In return we offer;

A competitive progressive salary

We cover the cost of your DBS Check (£44)

Competitive staff benefits such as weekly offers and discounts

Individual Personal Development Plan and Career Progression

Excellent pension scheme available

27- 33 days annual leave, plus statutory bank holidays (pro rata)

Job description

Job responsibilities

Autonomy to provide a comprehensive business support infrastructure for the Service Manager, and Team in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Service/Team to achieve compliance, inform supervision and forward planning.

To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats.

Provide and receive complex information which may sometimes require persuasive, motivational, negotiating or training skills. Providing and receiving confidential, sensitive or contentious information where co-operation is required or there are barriers to understanding. This may also involve providing advice, instruction or training to groups where the subject matter is straightforward.

Arranging and co-ordinating meetings with internal and external partners, and arranging events for the team at external venues.

Taking accurate minutes for Team meetings and other meetings as required.

Diary Management for the Service Manager and team, including confirming attendance, circulating papers and booking venues.

Ensuring monthly reports and minutes are collated from the teams and corporate partners.

Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.

Utilise IT packages such as Word, Excel and PowerPoint competently.

Develop and supervise maintenance of filing systems (electronic and paper) to ensure effective access to relevant information.

Prioritise own workload on a day-to-day basis to ensure that deadlines are met.

Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information.

Planning key work-streams as part of a project.

Staff or work planning to meet organisational requirements.

Responding to appropriate requests for information. This may be oral, in writing, electronic etc.

Acting on correspondence responding to, or referring to the appropriate person.

Providing advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area.

Liaison with partner services and organisations.

Preparation/completion of routine documents, including letters, reports, presentations and forms purchase order requisitions.

Handling telephone queries.

Assisting external contacts and directorate staff with non-clinical advice on-call arrangements, diary availability, meeting agendas.

Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary.

Assist the Service Manager with monthly Nominal Roll, leave and expense returns as required providing reports as necessary

Person Specification

Experience

Essential

Experience of working in admin

Desirable

Experience of handling data

Skills

Essential

Competency using MS Office

Desirable

Knowledge of Trust Systems