Business Support Officer
4 months ago
**Job Purpose**
To manage and develop technical and administrative support services to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services.
**Key Duties / Responsibilities**
1. Manage and organise staff to deliver technical and administrative support in relation to Environmental Health, Trading Standards and Consumer Protection functions in an accurate, timely, and cost-efficient manner ensuring that customer focussed services are delivered within required timescales.
2. Ensure technical and administrative support is delivered in line with corporate, departmental and divisional priorities and business plans, and is customer focused and accessible as appropriate.
3. Monitor, supervise and control income and expenditure associated with Environmental Health, Trading Standards and Consumer Protection functions, ensuring that fees and charges for services are accurately levied in a timely and cost effective manner, with invoices for expenditure being processed in accordance with suppliers deadlines and corporate procedures.
4. Manage, maintain, and develop office and I.T. systems, processes, and records as necessary to ensure data supporting environmental health and trading standards business processes can be accurately located, retained and disposed of in accordance with Service retention schedules.
5. Supervise word processing, desktop publishing, photocopying, duplication, and binding duties undertaken by staff to ensure the required outputs are delivered within deadlines, and are of a high quality professional appearance.
6. Oversee the delivery of technical assistance to customer contacts, via all access channels, ensuring that they are dealt with in a professional and effective manner, and responded to, allocated or redirected as appropriate.
7. Supervise responses to requests for technical and administrative information from officers, external agencies and other parts of the council, and ensure that appropriate records and standards are maintained.
8. Supervise, motivate, and develop staff to achieve personal and divisional targets and standards which improve or maintain efficiency and effectiveness of support services.
Competencies associated with NVQ Level 4 in Administration/ Business Studies
Previous experience in a similar discipline and public facing environment providing technical and administrative support
Able to manage and organise staff and workloads in a public facing environment providing technical and administrative support
Experience of managing, supervising, developing, and implementing technical and administrative systems and procedures
Able to communicate effectively both orally and in writing
Numerate, able to calculate and produce/check figures and statistics to a high degree of accuracy, and to stated deadlines, with experience of monitoring and supervising budgetary systems and controls.
Ability to demonstrate consistent attention to detail
Ability to use IT systems, Inc. Microsoft office and bespoke systems
Confident, self-motivated, with the ability to work under pressure from competing demands, in a customer facing environment as part of an effective support team
Flexibility in providing support throughout the area and in meeting deadlines as required
Demonstrate a commitment to and understanding of equal opportunities in both employment and service delivery
An understanding of and a personal commitment to the vision and values of Stoke-on-Trent City Council
**Job Types**: Full-time, Temp to perm
Contract length: 9 months
**Salary**: £16.00-£17.00 per hour
**Benefits**:
- Company car
- Company pension
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stoke-on-Trent, ST4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service (required)
- Administrative experience 5 years (required)
**Language**:
- English (required)
Work Location: In person
Reference ID: sura 5228811
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