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Sales Assistant

4 months ago

Coalville, United Kingdom Amazon EU SARL (UK Branch) Full time
We are looking to hire a Sales Assistant as part of our EU Commercial Team. This person will be responsible for recruiting European Shippers to our service, supporting our senior commercial team with telemarketing campaigns, and being the first point of contact with inbound sales inquiries.

This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.

Key job responsibilities
- Programmatically enabling sales teams to drive higher speed and efficiency.
- Managing inbound sales inquiries via email and our Customer Relationship Management software.
- Helping new customers become acquainted with our self service tools, providing a high level of first-contact customer service.
- High volume outbound phone calls to perform research campaigns & establish if potential customers would benefit from senior sales followup.
- Working with senior business developers to qualify high potential leads for them, which they can then convert into revenue opportunities.

A day in the life
We are looking to hire a Sales Assistant responsible for providing a warm introduction to inbound inquiries, and act on outbound sales campaigns to understand the full potential of our customer base. You will work with senior Business Development Managers to advance complex requests into revenue opportunities.

The successful candidate will approach high volumes of clients with enthusiasm and help them to unlock their full potential either via our self-serve tools, or by introducing them to a dedicated account manager. Accelerating the growth of the Amazon Freight portfolio.

About the team
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services, Europe.
AF allows businesses ("shippers") to use Amazon’s transportation technology and network to transport products in across Europe. This is an innovative technology-driven solution for the logistics needs of all businesses, and is scaling rapidly.

This role sits within the Amazon Freight Commercial team. Focusing on new customer experience, the Sales Assistant will welcome inbound customer applications, ensure we deliver the best first impression & seek to uncover future growth opportunities. They will work in collaboration with our senior sales team to ensure we support every customer with all their transport needs.

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR

BASIC QUALIFICATIONS

- Experience on sales and/or customer service.
- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

- Experience in working with multiple internal and external stakeholders (sellers, customers, key accounts)
- Additional language skills are helpful but not necessary (Particularly French, German, Dutch or Chinese)
- Experience in at least one of the following: transportation, logistics, operations, financial analysis, retail buying, retail planning & allocation, consulting, negotiation, supply chain. telemarketing
- Experience using CRMs such as SalesForce, and data tools such as Alchemy, Tableau or Google Analytics
- Bachelor's degree