Service Desk Technician

2 weeks ago

London, United Kingdom Fashion Retail Academy Full time

About the role



We have an exciting opportunity for a Service Desk Technician to join our Service Desk Team at the EFI (Education for Industry Group). The purpose of this job is to maintain effective operation of the EFIs service desk function, to act as the technician in handling support calls directly and lead by example to the junior members of the team.

The post holders will monitor support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Service Desk Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.

The Service Desk Technician will be the primary point of expertise on the EFIs technology estate and software systems and be expected to develop and maintain the detailed knowledge their operation required to meet business need. The post holder will be expected to work closely with other teams in the organisation, delivering a first-class support service.

About you You will have a relevant IT qualification or equivalent professional qualification. You will have demonstratable experience within an IT Service Desk environment and Service Desk role. You will have previous experience in a customer facing role communicating with customers face to face, over the phone and via email and have strong verbal and written communication skills. You will be an analytical thinker with the ability to troubleshoot and resolve technical issues. You will have excellent knowledge of Microsoft systems, including Office , technological assets such as A/V equipment, telecoms equipment, computers and network devices and be proficient in both Active Directory and Azure administration, networks and systems. You will have the ability to plan and prioritise competing demands, multitask across a range of work of different types, work well under pressure and meet deadlines. You will be a natural collaborator and team player. You will have an adaptable and confident approach to meet the challenges of a fast-paced environment and be a proactive and self-motivated individual.

If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together At the EFI, our students are at the centre of what we do and as a result, we offer hugely rewarding careers whatever your role at the EFI, you have the opportunity to change a students life If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether youre interested in:

Furthering your development through funded professional qualifications and a personal growth allowance Generous and flexible leave that suits your lifestyle, including an around the world trip after 5 years service Market-leading family friendly pay, including 6 months fully paid maternity, adoption and shared parental leave A monthly wellbeing allowance and financial loan structures to support your financial health

Diversity Statement

The EFI is proud to have a student body as diverse as its central London location With students from 17 ethnicities, traveling from all over the United Kingdom, with a variety of learning needs and a wide range of experiences and interests, we are looking to recruit a workforce that is as diverse as our amazing students and will support them to achieve their potential. If you would like to request any accommodations from application through to interview, please email us at . Any equality and diversity information you choose to give helps to provide the HR team at the EFI with a deeper understanding of our people, and their experiences. It assists us in identifying any existing biases or gaps that the EFI can work on addressing and improving. All ED&I information you provide is strictly confidential to the HR Department and will not be seen by the shortlisting or selection panel.

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