Service Desk Manager

1 month ago


London, United Kingdom Ashdown Group Full time

You will be responsible for managing and overseeing the 24/7/365 service desk team providing an internal IT department for various clients. You will be driving a culture of service excellence, continuous improvement and delighting customers.

In this role, you will also be responsible for the line management of technical and team lead staff members, including 1-2-1’s, annual reviews, development and succession planning. You will create and report on and improve key service desk performance metricsand ensure KPIs set for technical staff are met on a daily basis, including time logging, tickets logged/resolved and customer satisfaction scores.

This is an excellent opportunity for an accomplished Service Desk Manager to join a growing business that offers an attractive benefits package and a clearly defined career path.


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