Service Desk
2 weeks ago
NHS Service Desk Analyst / £175 though an Umbrella company / London / 6 weeks / ASAP
My client, a large NHS organisation require a Service Desk Analyst to join them for an initial 6 week period.
Key Responsibilties;
- Working within ITIL processes, receive and record all incidents and requests reported to the Service Desk onto the Service Desk ticketing system.
- Provide initial 1st/2nd line technical assessment and support staff.
- Accurately diagnose technical issues and perform standard preliminary research using available resources.
- Own, monitor and escalate all incidents according to agreed service levels.
- Keep users informed on the status and progress of their reported incident or request.
- Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices.
- Assist in the production of new documentation and work procedures.
- Assist in the maintenance of IT asset inventories as required, keep accurate records of the equipment and location using the Service Desk system.
- Provide instructions and guidance for the handling of sensitive information relating to staff and patient data, including security and backup strategies.
- Provide advice to staff on IM&T related topics including PC security, passwords, viruses, backup procedures, software licensing, VDU legislation, restore and recovery of data and requirements of the Data Protection Act and knowledge of all appropriate procedures.
- Implement IM&T policies and propose changes to policies where appropriate.
- Liaise and maintain good working relationships with internal departments to provide a customer focussed service.
- Liaise and negotiate with internal and external customers to meet IT requirements in an efficient and cost effective way.
- Maintain and administer systems critical to the provision of IM&T services to the Trust.
- Carry out other relevant duties as required.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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