Service Desk Support

2 weeks ago

London, United Kingdom Meganexus Full time

The opportunity:

Meganexus has led rehabilitation ICT for Justice, Healthcare and Employability for over a decade. Our platform provides educational and through-the-gate services to every prison in England & Wales, as well as third-sector charities and large and small private sector organisations.

We place the service user at the heart of the digital solution. We understand that for many individuals on a journey to social inclusion, there are often many pathways undertaken at the same time, therefore we create the ability to enable positive social outcomes for some of the most vulnerable people in society, and the digital solutions needed for those tasked with their care. The work we undertake has a genuine, tangible impact on many people’s lives.

We are seeking a member of the service desk team to focus on delivery, maintenance and continuous improvement off online and face-to-face supporting services. This role will allow an undergraduate/graduate (or equivalently experienced individual) wanting an opportunity to build experience in IT Service Desk Support.

You will work closely across development, delivery, sales and management teams.

You will be a critical member of the team and encouraged to bring ideas for support and process Improvements across the company.

We are a tight-knit and supportive team looking for someone passionate about technology and keen to provide excellent support as part of the Service Desk group.

Meganexus is an equal opportunities employer and in line with our equal opportunities policy found on our website.

Job Overview:

Your main day-to-day responsibilities will be in providing 1 st line support to existing and new customers, both external and internal and contributing to continuous learning and improvement of the service. You will work directly with the Head of Service Desk.

Key activities Include.

· 1st line support for customers

· Escalation to 2 nd & 3 rd line support, Implementation Success Managers for issues requiring development where required.

· Telephone and ticket support in line with Service Level Agreements.

· Ensuring Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed for Service Desk Service Management.

· Delivering clear communications of Incidents and Service Request updates.

· Actively promoting the Service Desk in all forms of customer interaction and communication.

· Complying with relevant security, privacy and data protection standards.

· Managing ad hoc tasks that arise within the service desk team.

There will also be opportunity (with appropriate support and training) to:

· Contribute towards and maintaining the Meganexus knowledge base for documented processes and incident resolutions.

· Providing training

· S Developing root cause analysis of incidents.

This role is suitable for an individual who wants to learn and grow skills in a within in a medium sized business focused on customer satisfaction, successful delivery, and support.

The Successful Candidate will have:

· Familiarity with application support and delivery

· Understanding of a Support and Service Desk role

· Familiarity with IT Service Management systems

· Strong customer focus

· The ability to communicate effectively

· Good time keeping and time management skills

· Adaptability in a fast-paced working environment

· The ability to take ownership and responsibility and provide their delivery in a timely manner and high standard.

· A strong interest in a broad range of web and web-related technologies

· Initiative in self-development and career progression

Technologies we use:

· Jira

· Office 365 (incl. Teams and SharePoint)

  • Remote support technical service desk Support Engineer

    3 days ago

    London, United Kingdom Sereno IT Support Full time

    Job Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    5 days ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    4 days ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Service Desk Support Analyst

    3 days ago

    London, United Kingdom Ryder Reid Full time

    Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email support with application related issues and requests. The general duties of the...

  • Senior Service Desk Analyst

    2 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...

  • Service Desk Manager

    2 weeks ago

    London, United Kingdom In Technology Group Full time

    Role: Service Desk Manager We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team. This role involves managing a team of support professionals, implementing best...

  • Service Desk Manager

    5 days ago

    London, United Kingdom La Fosse Full time €450

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide...

  • Service Desk Manager

    5 days ago

    London, United Kingdom La Fosse Full time €450

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provide...

  • Service Desk Manager

    5 days ago

    London, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. Provide day-to-day supervision...

  • Service Desk Manager

    4 days ago

    London, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. Provide day-to-day supervision...

  • IT Support and Service Desk Operator

    2 days ago

    London, United Kingdom Acora Full time

    Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients responding to requests and...

  • Service Desk

    4 weeks ago

    London, United Kingdom iO Associates - UKEU Full time

    Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? Transferring the service desk...

  • Service Desk

    4 weeks ago

    London, United Kingdom iO Associates - UKEU Full time

    Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? Transferring the service desk...

  • Service Desk

    2 weeks ago

    London, United Kingdom iO Associates - UKEU Full time

    Job Description Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? ...

  • IT Support and Service Desk Operator

    2 weeks ago

    London, United Kingdom TRIA Full time

    Job Description Service Desk Analyst Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. As an 24/7 Support Analyst you...

  • IT Support and Service Desk Operator

    4 weeks ago

    London, United Kingdom TRIA Full time

    Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. As an 24/7 Support Analyst you will...

  • IT Support and Service Desk Operator

    4 weeks ago

    London, United Kingdom TRIA Full time

    Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. As an 24/7 Support Analyst you will...

  • IT Support and Service Desk Operator

    2 months ago

    London, United Kingdom Harrington Starr Full time

    Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees who are...

  • IT Support and Service Desk Operator

    2 months ago

    London, United Kingdom Harrington Starr Full time

    Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees who are...

  • IT Service Desk

    4 weeks ago

    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the...