IT Support and Service Desk Operator
4 weeks ago
Service Desk Analyst Role:
We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients responding to requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy.
Providing top-quality 1st line support
Ensure all modes of customer contact are responded to - Telephone calls and Emails, Self-Log
Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction
Recording and maintaining the knowledge and known error database Managing incidents, requests and problems
Support main W10 and O365
A passion for technology and a desire to build a career in IT managed services.
Previous experience within a Service Desk environment delivering remote support to corporate clients
Understanding of ITIL is beneficial
Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing
Team Player, willing to help and support others.
We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support.
Acora has its Head Office in Burgess Hill, West Sussex as well as locations in London, Bletchley and Solihull.
Privacy Policy:
In general, you can visit online without telling us who you are or revealing any information about yourself. Acora is fully compliant with the General Data Protection Regulation 2016.
#
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeJob Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeJob Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
City of London, Greater London, United Kingdom Sereno IT Support Full time €35,000 - €40,000TITLE: Service Desk Engineer (2nd Line) Apply below after reading through all the details and supporting information regarding this job opportunity. London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging...
-
Service Desk Engineer
5 days ago
London, Greater London, United Kingdom Sereno IT Support Full timeTITLE: Exciting Opportunity as a Service Desk Engineer (2nd Line) at a Leading Technology CompanyLOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: Competitive salary of £35-40K (based on Experience)Interested candidates should review the job details below and provide all required information for consideration.1. Discover the Leading...
-
Service Desk Engineer
3 weeks ago
London, United Kingdom Bench IT Full timeService Desk Engineer, W10, O365, AD, Intune Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-month fixed contract term to provide IT support to c300 across the UK and global...
-
Service Desk Specialist
5 days ago
London, United Kingdom Proactive IT Full time10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...
-
Service Desk Dispatcher
6 days ago
London, United Kingdom Air IT Full time**Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
-
Service Desk Team Leader
4 weeks ago
London, United Kingdom Proactive IT Full time10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...
-
Service Desk Engineer
3 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line)nLOCATION: London/remote hybridnHOURS: Monday to Friday: 9am – 6pmnSALARY: £35-40K (depending on Experience)1. Who are Sereno?nAt Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,nproviding creative commercial offerings that encourage...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line)nLOCATION: London/remote hybridnHOURS: Monday to Friday: 9am – 6pmnSALARY: £35-40K (depending on Experience)1. Who are Sereno?nAt Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,nproviding creative commercial offerings that encourage...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line)Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry,...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeJob DescriptionTITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience)1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line)Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry,...
-
Service Desk Engineer
4 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that encourage mutually...
-
Service Desk Engineer
3 weeks ago
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience)1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage...
