Service Desk Team Leader
4 weeks ago
10368SR
£45k - 55k per year + bonus + benefits
Service Desk Team Leader
We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector.
ABOUT THE OPPORTUNITY
We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and Level 2 support within the organisation.
This role will have responsibility for the running of the Service Desk function, which will include all Ticket and Incident Management responsibility on a day-to-day basis.
Key responsibilities
This role will have accountability for the day-to-day management of the Service Desk.
The job holder provides effective coordination of Support for all IT Teams to the Business functions and is responsible for the Services detailed below:
Through the Service Desk ensure all Incidents and business Service Requests are resolved within our SLA’s.
Ticket Management - the correct logging and closing of tickets with the appropriate quality of information within
First contact resolution - driving incident resolution at first point of contact with Support
Ownership of the Incident Management process - Manage the Incident Management Process and all associated communications.
New Starter Induction - responsible for ensuring all new starters have a quality joining experience with regards to IT
Joiners Movers, Leavers - ensuring the appropriate access rights are provided and withdrawn for new starters, job role changes and the withdrawal of access rights for leavers
Qualifications/Experience
Qualifications, Competencies and Experience
Experience in finance and banking, ideally retail banking.
Experience in managing live service support teams at Level 1 and Level 2.
Demonstrable ability in analysing incidents and planning, arranging or creating solutions.
Experience in high pressure or demanding environments where issues are customer facing or business affecting.
Experience in handling outsourced suppliers and teams, remote management and collaboration.
Knowledge of JIRA or similar issue tracking software beneficial.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
-
Service Desk Team Leader
4 weeks ago
London, United Kingdom INTEC SELECT LIMITED Full time**Service Desk Team Leader** A global corporation that operates in over ten different countries worldwide is currently recruiting a Service Desk Team Leader to oversee a team of six a service desk engineers within an ITIL Microsoft environment. This is fast paced, dynamic and challengingenvironment where you will need to provide oversight day to day support,...
-
Service Desk Team Leader
4 weeks ago
London, United Kingdom Air-IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
-
Service Desk Team Leader
2 weeks ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
-
Service Desk Team Leader
4 weeks ago
London, United Kingdom Islington Council Full timeWe are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders. Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...
-
Service Desk Team Leader
2 weeks ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
-
IT Service Desk Team Leader
4 weeks ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
IT Service Desk Team Leader
2 weeks ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Service Desk Team Leader
5 days ago
London, Greater London, United Kingdom Islington Council Full timeWe are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders.Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
-
Service Desk Team Leader
4 days ago
London, Greater London, United Kingdom Air IT Full timeService Desk Team LeaderAt Air IT we believe it's in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.We're Air IT, an incredible MSP with the history and expertise to provide an amazing...
-
Service Desk Team Leader
2 weeks ago
London, United Kingdom British Transport Police Full timeAn IT Service Desk Team Leader is required for a permanent role paying up to £43,972.02 per annum, plus £2,835.11 London Allowance per annum with the British Transport Police (BTP) based in Camden, London. BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Vanquis Bank Full time**About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...
-
Service Desk Team Leader
3 weeks ago
London, United Kingdom Vanquis Bank Full time**About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...
-
Service Desk Team Leader
4 weeks ago
London, United Kingdom Ashdown Group Full timeWorking closely with the Service Desk Manager, you will directly manage 5 1st line Helpdesk Analysts and ensure the 16 person service desk provides a great service. You will have experience with ITIL best practice, call queue management and meeting SLAs, and will drive a culture of continuous improvement and delighting customers. In this role, you will...
-
Service Desk Team Leader
2 days ago
London, United Kingdom Ashdown Group Full timeWorking closely with the Service Desk Manager, you will directly manage 5 1st line Helpdesk Analysts and ensure the 16 person service desk provides a great service. You will have experience with ITIL best practice, call queue management and meeting SLAs, and will drive a culture of continuous improvement and delighting customers. In this role, you will...
