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Service Desk Team Leader
4 weeks ago
Working closely with the Service Desk Manager, you will directly manage 5 1st line Helpdesk Analysts and ensure the 16 person service desk provides a great service. You will have experience with ITIL best practice, call queue management and meeting SLAs, and will drive a culture of continuous improvement and delighting customers.
In this role, you will ensure call volume targets are met and will help the team to escalate calls more efficiently. You will be responsible for 1-2-1’s, annual reviews and personal development plans. You will report on and improve key service desk performance metrics and ensure KPIs set for technical staff are met on a daily basis, including time logging, tickets logged/resolved and customer satisfaction scores.
This is an exciting opportunity for an accomplished Service Desk Team Leader to join a business that offers a clearly defined career path and great benefits.
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Service Desk Team Leader
4 weeks ago
London, United Kingdom INTEC SELECT LIMITED Full time**Service Desk Team Leader** A global corporation that operates in over ten different countries worldwide is currently recruiting a Service Desk Team Leader to oversee a team of six a service desk engineers within an ITIL Microsoft environment. This is fast paced, dynamic and challengingenvironment where you will need to provide oversight day to day support,...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air-IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
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Service Desk Team Leader
1 week ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Islington Council Full timeWe are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders. Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...
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Service Desk Team Leader
2 weeks ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
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IT Service Desk Team Leader
4 weeks ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
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IT Service Desk Team Leader
2 weeks ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
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Service Desk Team Leader
2 days ago
London, Greater London, United Kingdom Islington Council Full timeWe are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders.Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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Service Desk Team Leader
2 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Air IT Limited Full timeWe’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...
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Service Desk Team Leader
2 days ago
London, Greater London, United Kingdom Air IT Full timeService Desk Team LeaderAt Air IT we believe it's in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.We're Air IT, an incredible MSP with the history and expertise to provide an amazing...
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Service Desk Team Leader
1 week ago
London, United Kingdom British Transport Police Full timeAn IT Service Desk Team Leader is required for a permanent role paying up to £43,972.02 per annum, plus £2,835.11 London Allowance per annum with the British Transport Police (BTP) based in Camden, London. BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Vanquis Bank Full time**About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...
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Service Desk Team Leader
3 weeks ago
London, United Kingdom Vanquis Bank Full time**About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...
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IT Service Desk Team Leader
2 days ago
London, Greater London, United Kingdom Frasers Group Full timeCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports...
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IT Service Desk Team Leader
2 weeks ago
London, United Kingdom Dentex Partner Support Full time**What the role involves**: **Are you a natural people leader? With experience managing IT Service Desk teams?** At Dentex, we are doing things differently! We are the dental corporate with a twist, we are fortunate to be building an organisation that people are proud to be part of, we have a community of over 150 practices and over 1700 employees, we...