Service Desk Team Leader

3 weeks ago

London, United Kingdom Air IT Full time

**Service Desk Team Leader**

**At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.**

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for a Service Desk Team Leader to join us, adding to our pool of knowledge and delivering great results for our clients.

**The Role**

As the Service Desk Team Leader, you’ll be taking charge of a service desk team, ensuring the deliver great IT support to their end users.

In this a hands-on team lead role, you’ll be proactive in the support and encouragement you provide, making sure that morale is high, and the workplace is enjoyable and friendly for the whole team.

You’ll ensure that everyone is an effective team member and KPIs, SLAs and customer satisfaction targets and consistently achieved.

**Additionally, your role will involve**:

- Performance management of Technical Engineers
- Building client relationships
- Managing escalations
- Developing training plans that incorporate client requirements and the product roadmap
- Regularly quality checking tickets and calls
- Identifying risks within the team and taking steps to mitigate them

As part of your role, you will be required to take part in an out of hours management escalation process when required.

**About You**

To join us as the Service Desk Team Leader, you will need:

- An understanding of support tools, techniques, and how technology is used to provide services
- Previous experience of technical Service Desk management

**The Benefits**
- Attractive remuneration packages
- Flexible, hybrid working
- 25 days annual leave + bank holidays with the option to buy and sell up to 5 days.
- Private medical insurance or the option to buy into scheme.
- Free flu jabs
- Tiered pension
- Perks including quarterly and annual staff awards, funded social events, referral bonuses.
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
- Green travel scheme
- Technology vouchers

We are a team that radiates strength, constantly evolving, ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.

So, if you have in-depth knowledge of support process, tools and techniques, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

Other organisations may call this role IT Support Team Leader, Helpdesk Team Leader, Service Desk Support Team Leader, Technical Support Team Leader, or Senior Service Desk Technician.

Air IT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

  • Service Desk Team Leader

    4 weeks ago

    London, United Kingdom INTEC SELECT LIMITED Full time

    **Service Desk Team Leader** A global corporation that operates in over ten different countries worldwide is currently recruiting a Service Desk Team Leader to oversee a team of six a service desk engineers within an ITIL Microsoft environment. This is fast paced, dynamic and challengingenvironment where you will need to provide oversight day to day support,...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Air-IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Service Desk Team Leader

    1 week ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Islington Council Full time

    We are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders. Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • IT Service Desk Team Leader

    4 weeks ago

    London, United Kingdom Frasers Group Full time

    Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...

  • IT Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Frasers Group Full time

    Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...

  • Service Desk Team Leader

    2 days ago

    London, Greater London, United Kingdom Islington Council Full time

    We are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders.Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.  We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...

  • Service Desk Team Leader

    2 days ago

    London, Greater London, United Kingdom Air IT Full time

    Service Desk Team LeaderAt Air IT we believe it's in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.We're Air IT, an incredible MSP with the history and expertise to provide an amazing...

  • Service Desk Team Leader

    1 week ago

    London, United Kingdom British Transport Police Full time

    An IT Service Desk Team Leader is required for a permanent role paying up to £43,972.02 per annum, plus £2,835.11 London Allowance per annum with the British Transport Police (BTP) based in Camden, London. BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Vanquis Bank Full time

    **About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...

  • Service Desk Team Leader

    3 weeks ago

    London, United Kingdom Vanquis Bank Full time

    **About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...

  • Service Desk Team Leader

    4 weeks ago

    London, United Kingdom Ashdown Group Full time

    Working closely with the Service Desk Manager, you will directly manage 5 1st line Helpdesk Analysts and ensure the 16 person service desk provides a great service. You will have experience with ITIL best practice, call queue management and meeting SLAs, and will drive a culture of continuous improvement and delighting customers. In this role, you will...

  • IT Service Desk Team Leader

    2 days ago

    London, Greater London, United Kingdom Frasers Group Full time

    Company DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports...

  • IT Service Desk Team Leader

    2 weeks ago

    London, United Kingdom Dentex Partner Support Full time

    **What the role involves**: **Are you a natural people leader? With experience managing IT Service Desk teams?** At Dentex, we are doing things differently! We are the dental corporate with a twist, we are fortunate to be building an organisation that people are proud to be part of, we have a community of over 150 practices and over 1700 employees, we...