Service Desk Team Leader
7 months ago
Working closely with the Service Desk Manager, you will directly manage 5 1st line Helpdesk Analysts and ensure the 16 person service desk provides a great service. You will have experience with ITIL best practice, call queue management and meeting SLAs, and will drive a culture of continuous improvement and delighting customers.
In this role, you will ensure call volume targets are met and will help the team to escalate calls more efficiently. You will be responsible for 1-2-1’s, annual reviews and personal development plans. You will report on and improve key service desk performance metrics and ensure KPIs set for technical staff are met on a daily basis, including time logging, tickets logged/resolved and customer satisfaction scores.
This is an exciting opportunity for an accomplished Service Desk Team Leader to join a business that offers a clearly defined career path and great benefits.
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Service Desk Team Leader
3 days ago
London, United Kingdom Context Recruitment Limited Full time**Service Desk Team Leader - MSP** Experienced Service Desk Team Leader (1st / 2nd Line Engineers), sought by one of the highest calibre IT Managed Service Providers (MSP's) in London. They provide IT services to professional services businesses primarily in London, but are rapidly expandingto service organisations across the country. It's THE perfect time...
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Service Desk Team Leader
6 days ago
London, United Kingdom Intec Select Full timeService Desk Team Leader A global corporation that operates in over ten different countries worldwide is currently recruiting a Service Desk Team Leader to oversee a team of six a service desk engineers within an ITIL Microsoft environment. This is fast paced, dynamic and challenging environment where you will need to provide oversight day to day support,...
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IT Service Desk Team Leader
3 days ago
London, United Kingdom Tech Pursuit Full time**IT Service Desk Team Leader - Permanent - Hybrid - £45,0000** We have an exciting opportunity for a Service Desk Team Leader to join a global organisation. Leading a team of circa 6 Service Desk Analyst’s, you will be responsible for managing the teams workflow as well supporting with tickets. This will be a hybrid role however for the first few...
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Service Desk Team Leader
7 months ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
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Service Desk Team Leader
6 months ago
London, United Kingdom Islington Council Full timeWe are seeking a Service Desk Team Leader to join the IDS Service Desk. As the Service Desk Team Leader, you will be responsible for leading a team of service analysts in providing excellent customer service and technical support to our stakeholders. Lead, manage and motivate the service desk team to deliver high-quality customer service and technical...
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IT Service Desk Team Leader
20 hours ago
London, United Kingdom Forman IT Full timeOne day per week in central London office required **What you'll be doing** The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line withagreed working practices. To...
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Service Desk Team Leader
3 days ago
London, United Kingdom Just IT Full timeService Desk Team Lead - ____________________ Location: Central London **Salary**: £58,000 - ____________________ Looking to progress your career? About the company With nearly 5,500 staff, including 2,800 lawyers, this client is one of the largest, fully-integrated law firms in the world and is the leading firm in Asia Pacific. Position Overview This is...
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Service Desk Team Leader
7 months ago
London, United Kingdom Air IT Full time**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
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Service Desk Team Leader
2 months ago
London, United Kingdom CV-Library Full timeService Desk Team Leader Perm London Up to £50,000pa Job Description: A leading MSP based in Central London seeks to bring in an experienced IT Team Leader to join its Highly Accredited UK Help Desk operations. Responsibilities include working alongside the Help Desk Manager and other Team Leaders and leading the Escalations team of Service Desk...
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IT Service Desk Team Leader
7 days ago
London, United Kingdom Tech Pursuit Full time**IT Service Desk Team Leader - Permanent - Hybrid - £45,0000** We have an exciting opportunity for a Service Desk Team Leader to join a global organisation. Leading a team of circa 6 Service Desk Analyst’s, you will be responsible for managing the teams workflow as well supporting with tickets. This will be a hybrid role however for the first few...
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IT Service Desk Team Leader
6 months ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
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IT Service Desk Team Leader
7 months ago
London, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
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Service Desk Team Leader
7 days ago
London, United Kingdom Just IT Recruitment Full timeAre you looking for an exciting new role? **About the Company**: A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technical issues in a pressurised environment...
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Service Desk Team Leader
3 days ago
London, United Kingdom Just IT Full timeAre you looking for an exciting new role? About the Company A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technicalissues in a pressurised environment while...
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Service Desk Team Leader
5 days ago
London, United Kingdom Reed Full timeService Desk Team Leader - IT Support Team Leader The role will be a hybrid role with the option to work from home. We are seeking to appoint an experienced Service Desk Team Lead to manage a Service Desk team, to deliver a high quality, robust, resilient, responsive and secure customer focused IT Service support for internal users. Essential requirements...
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Service Desk Team Leader
6 months ago
London, United Kingdom Proactive IT Full time10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...
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Digital Service Desk Team Leader
6 days ago
London, Greater London, United Kingdom NHS Full time**Job Title:** Digital Service Desk Team Leader**Location:** NHSWe are seeking a highly motivated and experienced Digital Service Desk Team Leader to join our team. The successful candidate will be responsible for providing a high-performing, customer-focused service that meets or exceeds defined operational standards.The ideal candidate will have previous...
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IT Service Desk Team Leader
19 hours ago
London, United Kingdom Entain Full time**About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...
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IT Service Desk Team Leader
7 months ago
London, United Kingdom Charles Tyrwhitt Full timeLocation- London- Discipline: - Contact Centre- Job type: - New Position- Job ref: - 009902- Published: - about 1 hour ago**The Role** At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for an IT Service Desk Team Leader who will be working...
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IT Service Desk Team Lead
7 days ago
London, United Kingdom Ashdown Group Full timeAn established and globally renowned industry leader is seeking a proven IT Service Desk Team Lead to manage the service desk function and co-ordinate major incidents for the organisation. This is a **hybrid role** with a minimum of 3 days per week in their London (Paddington) office. In order to be suitable for this role you must have proven experience in...