Service Desk

4 weeks ago


London, United Kingdom iO Associates - UKEU Full time

Senior Service Desk Engineer
Hybrid working
Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house.
Do you want to grow your understanding of finance and further develop your IT skills?
Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects.
3rd/4th line IT support
Working within the ITIL framework
Project work
Training & Mentoring Juniors
Providing 5-star customer service

Senior IT support engineer experience
Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD
Networking & server management
BAU support and being the point of escalation
Worked in ITIL frameworks
Project management or migration experience

Worked within an MSP or IT consultancy
Worked in the Financial sector
ITIL certification
Microsoft Certified

Competitive salary & Pension contributions
Bonus Scheme
25 days holiday
Cycle to Work Scheme
Access to discounts

You must have the following visas/right to work to be eligible for this position:
British Citizen, ILR, Dependant Visa, Pre-settled status etc.



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