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Operations Director

3 months ago

London, United Kingdom Mace Full time

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our . 

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. 

The project: 
A large defence capital works programme which, over 15 years, will contribute to the upgrade of the UK’s strategic defence capability. Mace (in partnership with the client and other industry organisations) will establish and subsequently manage the programme management organisation overseeing the delivery of numerous complex and varied capital works projects.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well

Client focus - Deliver on our promise

Integrity - Always do the right thing

Create opportunity - For our people to excel

The Logistics Operations Manager is responsible for the overall direction, coordination, and evaluation of the logistics team. This includes developing and implementing logistics strategies, policies and procedures and monitoring and reporting on the performance of the function. Additionally, the Logistics Operations Manager is responsible for maintaining accurate records and reports, as well as providing and ensuring, client satisfaction, and maintaining high-level stakeholder relationships and identifying potential opportunities for growth. The role holder will be part of the logistics team and manage the logistics function in enabling and delivering the construction activity. In time, the scope of the role will include the delivery of Materials, People and Site enabling logistics operations. Due to the strict security requirements, candidates must be a UK National and will need to progress through security clearance.

You’ll be responsible for:

Oversee daily operations in the logistics department.

Oversee and ensure deliverables set out in the logistics programme.

Develop and implement operational policies and procedures.

Manage relationships with stakeholders.

Coordinate with other functions.

Lead, mentor, and develop the logistics team.

Manage operational budgets and monitor expenses.

Implement strategies to improve operational efficiency.

Implement continuous improvement strategies to enhance performance and productivity.

Coordination of the programme's logistics scope

Drive the delivery of the contract or package activities to ensure they are delivered safely on time, to budget, meeting business and technical requirements. Monitor and manage the progress of the programme - track progress against milestones, deadlines, budget and provide key stakeholders with reports on these matters.

Anticipate, manage, and resolve issues within the contact or package. Identify risks and facilitate the resolution of all issues raised, develop, and update the programme budget, and escalate any issues.

Manage staff responsible for the day-to-day operation of logistics.

Monitor appropriate sections of the budget(s). Review Budget vs. Actual expenditure reports.

Report of performance metrics.

You’ll need to have:

Demonstrate success in managing / developing:

Engineering design, contract, and field execution strategies for project delivery

Multi-discipline projects

Procurement and management of complex contracts

Control of costs; risk; schedule and change and proficient in the use of Earned Value tools.

Close out of commercial claims and the associated negotiations.

Creation and implementation of a logistics strategy.

Experience of successfully engaging groups of stakeholders up to board level.

Able to demonstrate strong leadership and management skills including project management, financial management, change management and facilitation. Proficient in the use of estimating scheduling, programming, and risk tools.

Experience of managing contractors, consultants, and other advisors throughout large and complex construction projects, in a regulated environment.

Good presentation, influencing and facilitation skills. Excellent communication and organisational skills, able to develop relationships and maintain effective networks.

Strong numerical and analytical skills.

Passion driven - Aligned to vision and programme ideology.

Leadership - Inspire, motivate, and empower others. Set a clear vision, delegate effectively, and hold themselves and others accountable.

Problem-solving - Identify issues, analyse root causes, and develop viable solutions.

Collaborative Decision Making - Inviting input from team members across all levels. Ensuring inclusivity leading to better solutions.

Delivering excellence - Outcome driven, identifying opportunities.

Adaptability - Embrace new technologies, adjust to workflow modifications, and thrive in dynamic environments.

Communication - Convey ideas clearly, listen actively, and tailor messages to different audiences.

Collaboration - Build trust, delegate tasks, and work seamlessly towards shared goals.

Time management - Prioritise tasks, manage distractions, and meet deadlines consistently.

Integrity - Complimentary and collaborative.

Embed and embrace culture of health, safety, and wellbeing with safety at the heart of everything we do.

Challenging the status quo in pursuit of a better future - Best in class and ahead of the curve, open to change.

Value led approach - Driven by future needs, bringing a better solution.

You’ll also have:

Knowledge and / or practitioner of Project Management with experience of applying either; APM body of knowledge and OGC's Prince 2.

Good knowledge of CDM Regulations.

Can demonstrate experience of project managing logistics through the project lifecycle from concept to handover.

Understanding the needs of nuclear quality and how nuclear quality is assured and controlled.

Client facing, stakeholder management and problem-solving experience.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. 

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role. 
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