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Head of Guest Experience
4 months ago
Head of Guest Experience / Rooms Division Manager - Francis Hotel - £45,000 plus bonus, healthcare, enhanced pension.
Onsite - Shifts over seven days
About Sutton Hotel Collection:
Our collection of hotels, comprising, the Castle
Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features
boutique properties, each with its own original design and unique stories to
tell. Our mission is to provide truly memorable moments and create lasting
connections to our guests.
As one of the first Georgian buildings to be built
in Bath, The Francis Hotel was once home to 18th century architect John Wood
the Elder who was the inspiration behind the first Georgian stone buildings of
Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part
of Bath’s history ever since. Working with award-winning interior designers
3DReid, the design concept planned for the hotel and all 98 bedrooms will take
inspiration from the Georgian era whilst appreciating all the modern amenities
and touches that today’s traveller expects.
About the role:
The hotel is due to embark on a multi-million pound
transformation therefore experience of taking a hotel through a repositioning
project would be preferred. You will drive everything “guest”, working closely
with your team to create genuinely curated experiences for all that walk
through our doors. You will drive significant change by developing and empowering
your team to deliver an experience which is unparalleled in the area. Your
background will be rooms division and you will oversee our front office,
including reception, welcome hosts and door team, as well housekeeping.
In addition to an excellent salary package (plus up
to 20% bonus) and the traditional hotel benefits listed below, this role comes
with a "gold standard" healthcare package, and enhanced pension
scheme.
Our People
The Sutton Hotel Collection is a family-owned
group, thus by extension, our people are our family. We recognise how
much our people invest in us, in turn, we offer exceptional learning
opportunities, as well as best in class benefits for our team.
Our Benefits
We want to share the Sutton Hotel Collection’s
values of generosity, kindness and contribute towards the happier lives of you,
our people. Here are some of the benefits you will receive, when
you join us:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning and development so would
like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits
such as free nutritious and tasty meals on duty, complimentary on-site parking,
bespoke uniforms where appropriate, regular on and off-site social events and
celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an
inclusive, natural, generous, ethical and diverse group of people, we celebrate
human relationships and kinship. We enable our people, to make the place.
