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Guest Services Coordinator

3 months ago

Bath, United Kingdom Apex City of Bath Hotel Full time

Why Choose Apex City of Bath Hotel?

Welcome to the Apex family As a Front Office Receptionist, you will play a crucial role in creating memorable experiences for our guests. We pride ourselves on our core values of Trust, Passion, Friendliness, and Teamwork, and we encourage you to express your unique personality while being part of our Guest Services Team.

At Apex, you will:

  • Meet wonderful people and build lasting friendships.
  • Engage in a fun and dynamic work environment.
  • Receive competitive compensation along with a comprehensive benefits package, including:
  • 20.5 days of holiday based on a 4 on 4 off shift pattern.
  • Ongoing training and development from day one.
  • Participate in employee events and celebrations.
  • Access to our interactive employee communication app.
  • Enjoy our state-of-the-art gym and swimming facilities.
  • Indulge in healthy meals during your shifts.
  • Utilize an external Employee Assistance Programme.
  • Benefit from the Financial Wellbeing App Wagestream for early pay access.
  • Receive a £200 referral bonus for bringing friends or family into the team.

After successfully completing your initial three months, you will also gain:

  • Access to our discounts and wellbeing platform.
  • Opportunities for recognition through employee of the quarter and annual awards.
  • Long service recognition.
  • A complimentary overnight stay and dinner for two upon passing probation and annual anniversaries.
  • 50% discount in our dining establishments.
  • Participation in the Cycle to Work Scheme.
  • Discounted accommodation rates for employees, friends, and family.
  • Discounts on spa treatments and products.
  • Critical Illness & Life Assurance coverage.

Your Role as a Front Office Receptionist:

In this position, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere. Your responsibilities will include:

  • Greeting guests with a friendly demeanor and a welcoming smile.
  • Facilitating a smooth check-in and check-out process.
  • Providing accurate information about the local area and hotel amenities.
  • Managing phone calls and emails professionally.
  • Creating a positive customer service experience to foster guest loyalty.

To excel in this role, you should possess excellent organizational skills and a keen attention to detail, ensuring consistent service standards. You will be responsible for maintaining a safe and secure environment for our guests while adhering to health and safety protocols.

We are looking for a Front Office Receptionist who:

  • Delivers exceptional service standards.
  • Demonstrates initiative and self-awareness.
  • Evaluates their own performance critically.
  • Exhibits a strong customer service orientation.
  • Can manage multiple tasks effectively.
  • Maintains excellent attention to detail.
  • Has a genuine desire to provide a warmer welcome to our guests.

We value individuality and encourage you to bring your authentic self to work. We focus on attitude in our recruitment process and provide comprehensive training to help you thrive in a rewarding career. There is always room for you in our growing family, and we look forward to seeing your personality and ideas shine.