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Guest Services Supervisor

7 months ago

Bath, United Kingdom Hampton by Hilton Bath City Full time

**Hampton by Hilton Bath City**

**GUEST SERVICES SUPERVISOR**

**Check out this job**

**About Us**

This isn’t just a job, it’s the beginning of a career with amazing opportunities.

If you are serious about delivering best in class service with an amazing team, here is your opportunity to join one of the hottest newly opened hotels of 2022 **The Hampton by Hilton Bath City**, which has 202 contemporary guest rooms and is located on Avon Street, in the heart of the vibrant UNESCO City of Bath. The hotel features an on-site restaurant and bar and a 24-hour gym.

**The Important Bits**
- Competitive Salary £26,000
- Access to Hilton’s Global Staff Discount Scheme

**About the role...**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests. Including both reception and F&B. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay.

You'll support the department manager in coordinating the effective delivery of high quality customer services and ensure that all brand standards are met, taking all opportunities to promote service excellence to our guests and drive profit from the business by focusing on quality. You’ll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as Guest Satisfaction Scores.

**About you...**
- Excellent leadership skills
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing one’s own time and the time of the team

**The Company**

Dominvs Group is a hotel, real estate and private equity family-owned business with a focus on active asset management and value creative opportunities. Within the hospitality division, we work with some of the leading hotel brands including Hilton, IHG and Marriott.

**Eligibility**

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status).

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bath, BA1 1UP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: BATUMGSS